News

Staples Inc. is turning to Twitter to provide extra assistance for its small business customers.

Staples is preparing the launch of the #MoreSmallBiz Squad, a group of experts who will directly interact with small business customers through use of the #MoreSmallBiz hashtag. The experts will offer blog posts and other content, and also directly interact with small businesses who post questions on Twitter using the hashtag.

Amazon.com had a merry (and prosperous) holiday season, at least according to a limited set of statistics released by the e-tail giant.

Amazon touted the impact of mobile commerce on its 21st holiday season, reporting that nearly 70% of its customers shopped using a mobile device. However, Amazon did not break that figure down into how many shoppers actually made mobile purchases compared to those who browsed on a mobile device and bought through another channel.

Ordering groceries online and digitizing the store rank among the top trends in grocery shopping for 2016, according to GroceryStories.com.
 
GroceryStories identified the following full list of top grocery trends for 2016:

The core capabilities of the National Basketball Association (NBA) do not include fulfilling purchases made at its New York flagship store. According to Re/code, the NBA is partnering with online specialty athletic retailer Fanatics to provide tablet-based “endless aisle” fulfillment to its store via the Fanatics warehouse. [Re/code]

Customers searching for last-minute holiday gifts on the Internet may come up empty-handed.

According to data from the Adobe Digital Index, on Monday, Dec. 21, the overall out-of-stock rate for e-commerce sites was 14%. This ties the online out-of-stock rate for Cyber Monday (Nov. 30) and means that more in one in 10 items displayed on retailers’ e-commerce sites was unavailable for customers who attempted to make a purchase.

Born the six of seven kids to parents of modest means, Conn’s CEO Norm Miller knows firsthand the challenges facing working families. That’s why he’s proud of Conn’s approach to serving customers and believes the retailer’s unique business model offers staggering growth potential.

When it comes to reaching today’s consumers, Richardson, Texas-based vertical specialty apparel/accessories retailer Fossil Group Inc. is not living in the past.

“We are focusing on image creation for our social promotions,” said Jencey Keeton, marketing manager, digital branding and global marketing for Fossil, during an interview with Chain Store Age. “Images are now the way consumers are speaking. To be relevant, social platforms must include images.”

Retailers and suppliers have a new ally in their efforts to unlock actionable insights from the proliferation of data thanks to what Enhanced Retail Solutions contends is groundbreaking new functionality in its Intelligent Retail Platform.

Teen retailer rue21 is collaborating with a youth nonprofit to make a positive impact on the lives of its customers.

The company announced it is partnering with Together We Rise, a nonprofit dedicated to transforming the way youth navigate through the foster care system in America. The collaboration is a new addition to rue21’s philanthropy initiative, rueGIVESback.

Retailers and hospitality enterprises have a weak point unique to their business – the point of sale (POS) device. Despite significant investment in security, it’s still too easy for cybercriminals to access corporate networks via POS.

POS devices handle most of the payment card transactions around the world for retailers, restaurants, hotels, grocers, and gas stations. Because these systems are highly interconnected and accessed by numerous employees and other devices, they remain a highly lucrative target for organized cybercrime.