News

The Kroger Co. topped Wall Street expectations with more than one result in the first quarter of fiscal 2016.

Macy’s has managed to avert what would have been the first strike at its most valuable property — its flagship in Manhattan — in over 40 years.   

The second quarter of fiscal 2016 is not yet over for home furnishings retailer Havertys, but shareholders may have reason to be optimistic.   Havertys reported that sales for the quarter to date are up approximately 3.6% from the same period last year and comparable store sales are up 3.2%. Total written sales for the quarter to date are up approximately 7%, and written comparable store sales rose 6.7%.   

A Swedish retail giant that excels in fast-fashion is also a leader when it comes to breaking the glass ceiling. But a U.S. merchant is not that far behind.   

E-commerce retailers could do better in converting shoppers at the point of sale, but are displaying encouraging signs.   According to the Checkout Conversion Index for the second quarter of 2016 from payment platform provider Pymtns.com, underperforming e-commerce retailers will lose $162.4 billion in potential revenue during 2016 due to failure to convert site visitors to sales. This is due to a variety of frictions that exist between online discovery and checkout.  

When it comes to providing a satisfactory customer experience, online retailers have to deliver on their promises.   Sixty-six percent of e-commerce shoppers consider delivery a decisive factor when shopping online, according to a new study by enterprise delivery experience solution provider Convey. In addition, 70% of consumers report they are unlikely to return after a poor delivery experience.  

Amazon.com is reportedly going to make it easier for third-party sellers on its Marketplace platform to sell certain items.  

Customers who belong to a retailer’s loyalty program spend more — significantly more — than those who do not.   That’s according to a new study by Accenture Interactive, which found that members of retailers’ loyalty programs generate between 12% and 18% more revenue for retailers than those who do not belong. The report was based on a survey of U.S. retailers across specialty, big-box, department, drug and convenience stores.   

Walmart is trimming administrative positions in some 500 stores in the West.   According to multiple media reports, the discount giant will cut three backroom accounting and invoicing positions at each store, for a total of 1,500 jobs. Affected employees will not be laid off, but instead offered front-of-store roles such as pharmacy technician or assisting pickups of online orders. Invoicing tasks will be shifted to corporate headquarters in Arkansas, while accounting functions will be automated.  

A new, small-format grocery concept from McCaffrey's Food Markets — Simply Fresh by McCaffrey’s — has opened in a restored 1928 industrial deco building in Doylestown, Pennsylvania, that originally housed a Ford dealership.