News

Eager to improve customer communication, a majority of retailers plan to increase in the use of artificial intelligence (AI) moving forward.   This was according to “How AI Technology Will Transform Customer Engagement,” a report from Linc and BrandGarage. The study polled 104 senior-level marketing and e-commerce executives from leading retail brands.  

A specialty retailer continues to expand its breadth.   See’s Candies plans to open nearly a dozen new or relocated stores by the end of 2017. All new locations will set up shop in California.    The new stores will be located in San Jose, Castro Valley, Manhattan Beach, Paso Robles, Laguna Hills, Glendale and Calabasas. The new locations come on the heels of new shops that have previously opened or moved this year into new or larger locations in Escondido, Windsor and Pleasant Hill, California.

Investors at the nation’s largest rent-to-own company are their losing patience.   Activist hedge fund Marcato Capital Management LP demanded in a letter on Tuesday, July 25, that Rent-A-Center start the process of selling itself. If the company doesn’t, the hedge fund threatened to throw out board members up for re-election at next year's annual meeting, according to Reuters.  

BJ’s Wholesale Club just made a big move within its digital transformation plan.    The warehouse club operator introduced a mobile site that is integrate within its omnichannel strategy. In addition to using the site to browse, research and purchase items, members can also manage their memberships through their smart device.  

Less than three years after opening stores across the pond, American Eagle Outfitters is closing up shop in the United Kingdom.   The specialty retailer operates three stores in the U.K. It has already closed one location, and is winding down operations at its remaining two stores, as well as its British e-commerce site, according to the Telegraph.  

Sprint continues to expand its presence — this time in the Midwest.   The wireless carrier plans to add 30 new retail stores and more than 200 jobs throughout Iowa, Kansas, Minnesota, Missouri and Nebraska by the end of 2017. The new jobs will include a combination of retail, operations and technical experts.   

Neiman Marcus is making moves to offset its debt and improve its capital structure.   The luxury department store’s first step was to eliminate 225 positions. Affected employees — which span all brands and operating divisions — will receive severance packages, and also be considered for other job openings within the company, according to the Dallas News.  

A casual clothing and workwear retailer has ended its hunt for a new finance chief.   Duluth Holdings has appointed Dave Loretta as senior VP and CFO. Loretta will succeed retiring CFO Mark DeOrio.   Prior to joining Duluth Trading, Loretta launched and operated his own company, Pacific Time, LLC, a unique food and beverage business, from 2014 to 2016. Prior to managing his own firm, Loretta held various roles at Nordstrom.  

Consumers across the globe agree that volume of criminals trying to steal their credit and debit card data is increasing — and retailers aren’t equipped to fight back.   This was according to “Consumer Payment Card Data Security Perceptions, from Transaction Network Services (TNS). The study interviewed 1,037 U.S. adults, 1,002 Australian adults, and 1,010 U.K. adults between May 4-May 8.  

Toys “R” Us is pulling out the stops to engage its in-store shoppers.   The toy retailer describes its concept store in Langley, British Columbia, as “the evolution of our digital future.” To maintain this reputation, Toys “R” Us is partnering with Cineplex Digital Media, and adding an in-store digital signage and kiosk network.