News

Washington, D.C. -- A report released Monday by the Commerce Department said that retail sales beat expectations for October, climbing 1.2% and representing the biggest gain since March.

The 1.2% rise in October purchases followed a 0.7% gain in September, which also was larger than estimated.

By Dan McKone

We are often asked for the “secret sauce” behind a successful loyalty program and whether we can provide a blueprint that can help retailers optimize their approach. In answer, there is no single generic “ideal program” -- the retailer-customer relationship is far too complex to dumb down in this way. The best program for one retailer may be absolutely the wrong plan-of-attack for another, depending on their starting points in terms of:

1. The depth and breadth of the customer relationship;

Cincinnati -- A Monday report by the Cincinnati Business Courier said that Kroger Co. is planning to spend about $15 million to renovate four stores in the Cincinnati area in 2011.

The grocery retailer said it plans to renovate stores in Westwood, Madeira and Montgomery, Ohio, as well as a store in Cold Spring, Ky.

The Westwood and Montgomery locations are scheduled for renovation in the first half of 2011, while Kroger is still finalizing the renovation plans for the Madeira and Cold Spring stores.