News

Office Depot rewards military veterans
Office Depot is seeking to attract more veterans and their families to its stores with a new discount program.

The retailer is teaming up with Veterans Advantage to reward active duty and retired military, veterans, National Guard and Reserve, and their families with a 20% discount on office supply purchases. Veterans Advantage discounts are available every day on regularly-priced items and can be combined online with the company’s standard free delivery on qualifying purchases of $50 or more within our local delivery areas.
Amazon Prime adds one-hour delivery in New York City
Seattle - Amazon.com is offering one-hour delivery of products from select local stores in Manhattan through its Prime Now service. In Manhattan, customers can now purchase groceries, prepared meals and baked goods from D’Agostino, Gourmet Garage and Billy’s Bakery through the Prime Now app.

Study: Live chat satisfies customer service needs

San Francisco - Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels. According to findings of the quarterly Zendesk Benchmark report, customers using live chat for customer service are satisfied 92% of the time.

The average benchmark for live chat across all geographies and industries is 62 chat conversations a month; first response time of one minute 36 seconds on average; and customer satisfaction of 92%.
Amazon.com adds new possibilities for Prime Now

Retailers in urban areas where Amazon.com is rolling out its Prime Now delivery service soon may be able to piggyback on the e-commerce innovator’s supply chain prowess to offer one-hour delivery.

In Manhattan, where Amazon.com launched Prime Now earlier this year, the company has added products from select local merchants to the tens of thousands of items it already promises to deliver within one hour.
The Buckle misses with Q1 profit

Kearney, Neb. – The Buckle Inc. fell short of Wall Street expectations for profit in a generally disappointing first quarter of fiscal 2015.

Net income fell 10% to $33.6 million from $37.3 million, with higher cost of sales and selling, general and administrative (SG&A) expenses cutting into profitability.

Net sales slightly declined to $271.34 million from $271.67 million.

Same-store sales dropped 2.2%. In one bright spot, online sales increased 12.9%.
Dollar Tree scores missed expectations hat trick

Dollars Tree’s first quarter sales were less than expected, it is divesting more of the acquired Family Dollar stores than expected and closing the merger is taking longer than expected.
Anthropologie style misfire

New York -- Merchandise misfires are the bane of specialty apparel retailers. Most recently, Anthropologie, a division of Urban Outfitters, missed big time with its spring collection of cocktail dresses and maxis, which customers apparently found too pricey and/or not to their liking.

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Best Buy gets a big bite out of Apple in Q1

Demand for iPhone 6, big TVs and appliances surged at Best Buy in the first quarter, enabling the company to report a much-better-than expected same store sales increase.
Shoe Carnival celebrates profits; will open 18-19 stores

Evansville, Ind. – Shoe Carnival Inc. saw net income and sales increase during the first quarter of fiscal 2015 as selling, general and administrative (SG&A) expenses and cost of sales rose at a slower pace than revenues.

Net income totaled $10.4 million, up 8% from $9.2 million the same period a year earlier.

Net sales increased 7% to $252.77 million, from $235.77 million. Same-store sales climbed 3%.
West Elm lifts Williams-Sonoma again

West Elm helped Williams-Sonoma deliver another solid financial performance in the first quarter despite negative effects from the West Coast port dispute and sluggish consumer spending.

Total revenue for Williams-Sonoma Inc. in the first quarter ended May 3 grew 5.8% year over year, to $1.03 billion, versus $974 million in the first quarter of 2014. Same store sales from its flagship Williams-Sonoma brand grew 2.7%, Pottery Barn sales increased 2.4%, West Elm delivered a 15.3% increase in comps, Pottery Barn Kids grew 0.8%, and sales from PBteen increased 3% year over year.