News

How to drive Millennials to brick-and-mortar
In recent years, the millennial generation surpassed baby boomers as the largest population of consumers in our country. This shift presents a number of opportunities for retailers to target and build loyalty with a new generation; however, the opportunity also comes with its challenges. One of the greatest of which, is identifying ways to keep brick and mortar locations relevant to a convenience-seeking and highly digital audience.
Retailers give shoe shoppers a run for their money
Footwear retailer sales could be in for a “Boost” this spring thanks to a pricy introduction from Adidas backed by some big name athletes and a bold marketing claim.

Adidas contends its new Ultra BOOST shoe is “the greatest running shoe ever,” and for $180 it better be. It goes on sale next month in time for the Spring running season.

Strong holiday performance drives Starbucks Q1 growth

Seattle -- Starbucks Corp.’s first-quarter profit surged 82% as new offerings and holiday gave a boost to store traffic. Net income increased to $983.1 million, from $540.7 million a year earlier.

Consolidated net revenues the quarter, ended Dec. 28, increased 13% to $4.8 billion. Global same-store sales increased 5%, with a 2% increase in traffic. Same-store sales in the company’s U.S.-dominated region rose 5%, with a 2% increase in traffic, better than analysts had expected.
On heels of lost bid, Dollar General CEO Dreiling puts off retirement

New York -- Dollar General CEO Rick Dreiling had planned to retire in a few months, but after Family Dollar shareholder’s snubbed his company’s buyout offer, Dreiling said he’ll stick around a bit longer.

Last June, Dollar General indicated that Dreiling would step down as CEO effective May 30, or possibly sooner depending on the conclusion of a search for his successor.
Sears Holdings names senior VP, president for Kmart pharmacy

New York -- Sears Holdings has a new leader for its Kmart pharmacy division. The company announced that it has hired Phil Keough as senior VP and president, pharmacy.

Keough most recently served as CEO and president of Millennium Pharmacy Systems, a long-term care pharmacy provider, and led the sale of the company to PharMerica.
Consumers’ favorite fashion retailer is…

Louisville, Colo. -- Nordstrom ranked as consumers’ favorite fashion retailer for the third consecutive year, followed by Kohl’s, T.J. Maxx, Macy’s and Dillard’s. That’s according to a study by Market Force Information, a provider of customer intelligence solutions.
Exclusive: Kohl’s pursues maximum engagement with Oracle Retail

If you’re going to create an agenda, it may as well be an ambitious one. And the “Greatness Agenda” being pursued by Kohl’s Corp. is certainly ambitious.

“Our strategy is to be the most engaging retailer in the U.S.,” Janet Schalk, executive VP and CIO og Kohl’s, explained during an exclusive interview with Chain Store Age at the recent NRF 2015 Annual Convention & Expo in New York. “The Greatness Agenda involves initiatives across the spectrum – some front-end and some enabling.”
Study: Online retailers tardy with refunds

New York – Taking money is one thing, but e-retailers aren’t always so great at giving it back. In a study of the refunds performance of 40 of the largest online retailers, analysis firm StellaService found that the majority of retailers evaluated aren’t meeting consumer expectations.

For orders placed in fourth quarter 2014, the average speed to receive a refund from the companies evaluated was 9.5 days. The majority of consumers said they expect a refund in seven days or less.
NRF: Super Bowl spending on the rise

Washington, D.C. – An estimated 184 million viewers will watch Super Bowl XLIX on Sunday, Feb. 1. According to NRF’s Super Bowl Spending Survey conducted by Prosper Insights & Analytics, average viewer spending will reach a survey high of $77.88, up from $68.27 in 2013.

Total spending is expected to reach $14.3 billion. Young adults ages 18-24 plan on spending an average of $95.92; those ages 25-34 and 35-44, however, will spend slightly more at an average of $101.54 and $102.82, respectively.
Study: Retailer apps focus on consumer engagement

New York – Mobile apps have a lot of potential uses, but in 2015 retailers will likely focus on consumer engagement. According to the 2015 E-commerce Industry Outlook report from performance marketing technology company Criteo, 42% of retail executives and ad agencies rank consumer engagement as the primary goal of mobile app strategies.

Other Criteo predictions, based on data insights from billions of online transactions, include:
L’Oreal enters e-commerce arena with StyleSeat partnership

New York – L’Oreal USA is venturing into e-commerce via a partnership with with StyleSeat, an online platform for beauty and wellness services. Consumers already use StyleSeat to research and book appointments with hair and nail professionals, and it now offers salon-only L’Oreal authentic products for sale, as well.

Each purchase on StyleSeat can be made through the individual stylist pages. Users can also receive personalized email recommendations from stylists about products to use in between trips to the salon.
Tech Guest Viewpoint: Beat the Consumer Goods Supply Chain Challenge

By Rich Becks, E2open

To stay competitive in today’s marketplace, consumer goods companies are reaching across the globe to seek new customers in new markets. In order to cater to these new customer segments, brand owners are now providing a dizzying array of local product variations through a complex network of outsourced manufacturing partners.