News

Pep Boys moves to terminate Bridgestone deal on higher buyout offer
The bidding war for Pep Boys continues with activist investor Carl Icahn increasing his bid for the auto parts chain.

Pep Boys – Manny, Mo & Jack on Tuesday said its board has delivered a notice to Bridgestone to terminate the agreement the chain made with the company last week. The action comes on the heels of a bid on Monday by Icahn Enterprises of $18.50 per share, up from its previous offer of $16.50, versus Bridgestone's offer of $17 per share. Icahn’s latest offer values the chain at about $1 billion.
IBM: Holiday shoppers go high-tech
Retailers just went through an increasingly digital and mobile holiday season.

According to analysis performed by the IBM Watson business intelligence platform, the average order value for the mobile and desktop shopper combined was $127.49, up 2.5% from 2014 ($124.33).

Consumers also shopped via their mobile devices in growing numbers. Mobile traffic exceeded desktop, traffic, accounting for 52% of all online traffic. This was a 17% increase in mobile traffic from 2014.

Tech Bytes: Looking Ahead: Top Three Customer Engagement Trends of 2016

Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

As Seen on TV
Top 10 Most Read Real Estate Stories of 2015

What real estate stories interested you the most in 2015? Following is a round-up of OnSite's 10 most clicked-on stories this year.
Study: Have a happy, mobile New Year

Mobile purchasing looks set for major growth in 2016.

According to new projections from Bizrate Insights, a division of Connextiy, based on month-over-month order volume in November 2015, mobile website purchases will increase by as much as 68% from 2015 to 2016. The peak volume during the 2016 holiday season may reach as high as 42%, nearly half of all online orders.
Holiday surprise for retailers: Sales look better than expected

Did a last-minute rush make for stronger holiday sales than many — including the National Retail Federation — had expected?

That’s the way it looks based on the MasterCard Spending Pulse report, which found that sales (excluding auto and gas) increased 7.9% during the holiday season, led by double-digit gains in e-commerce, women’s apparel and furniture.

The SpendingPulse report, released on Monday, December 28, looked at U.S. sales trends across cards, cash and checks from Black Friday to Christmas Eve.
Staples gets down to business with social media

Staples Inc. is turning to Twitter to provide extra assistance for its small business customers.

Staples is preparing the launch of the #MoreSmallBiz Squad, a group of experts who will directly interact with small business customers through use of the #MoreSmallBiz hashtag. The experts will offer blog posts and other content, and also directly interact with small businesses who post questions on Twitter using the hashtag.
Report: On-demand alcohol delivery app finds a growing market

On-demand alcohol delivery app Drizly is in a growth mode. The start-up has an average transaction of around $70, about three times higher than a normal, average in-store transaction, the founders told Boston.com. [Boston.com]
Report: Grocery goes high-tech in 2016

Ordering groceries online and digitizing the store rank among the top trends in grocery shopping for 2016, according to GroceryStories.com.

GroceryStories identified the following full list of top grocery trends for 2016:
Mobile helps prime Amazon for successful holiday

Amazon.com had a merry (and prosperous) holiday season, at least according to a limited set of statistics released by the e-tail giant.

Amazon touted the impact of mobile commerce on its 21st holiday season, reporting that nearly 70% of its customers shopped using a mobile device. However, Amazon did not break that figure down into how many shoppers actually made mobile purchases compared to those who browsed on a mobile device and bought through another channel.