News

True Religion Apparel, Inc. is leveraging a leading-edge, consumer-grade mobile device to help store associates deliver a truly omnichannel experience.

E-commerce retailers might think new customers acquired during the holiday season are a gift, but they many not keep on giving.

RadioShack has lost its CEO after he served only nine months on the job.

Ron Garriques has stepped down as chief executive of the consumer electronics chain in order “to pursue other interest in a role that will put him back closer to his family,”   the retailer said in a statement to the Fort Worth Star-Telegram. The company's CFO, Gordon Briscoe,  will serve as interim CEO until a replacement is found.

It may seem an unlikely location, but the future of retail may soon be invented in abandoned gift shop on the ground floor of a parking garage at the University of Arkansas thank

As always, it seems to have blurred by before it even started, but NRF 2016 is over. As the retail industry collectively unpacks it bags, sorts through business cards and decompresses, I’d like to offer a few key trends I observed during my own three days of Big Show immersion.

Back to Basics

Count Macy’s among the retailers who realize a seamless customer experience starts in the back end.

Macy’s is supporting a new omnichannel order fulfillment program called “Pick to the Last Unit” (P2LU) with Tyco’s TrueVUE RFID inventory visibility platform,

Abandoned carts get plenty of attention. Retailers run reports on lost revenue from abandons. Email campaigns start hitting customers as soon as an hour after they abandon. A day later, another email comes.

Targeting cart abandoners is definitely effective. Statistics show that as much as 25% of lost revenue can be regained via abandoned cart emails. But what if you didn't lose that revenue in the first place?

We'll never live in a zero abandonment world. But we can definitely limit the chances of abandonment.

If this past holiday season was any indication, American consumers can expect to receive even more email from retailers in the coming year as improved targeting has increased the efficacy of the marketing tactic.