News

NRF: Back-to-school spending on upswing
Washington, D.C. – Back-to-school spending for both K-12 and college students is on the upswing this year. According to a study of more than 6,400 adults with children in K-12 and college conducted by the National Retail Federation (NRF) and Prosper Insights, 29% of K-12 households plan to spend more in the current year than the previous year, as do almost 30% of college households.
Report: Facebook overtakes Wal-Mart in stock value
Menlo Park, Calif. – Facebook may not have anywhere near the retail sales volume of Wal-Mart, but in at least one important financial metric the social media network has overtaken Wal-Mart. According to the Associated Press, Facebook has knocked Wal-Mart out of the Standard & Poor’s list of the top 10 most valuable stocks.

Study: Disney, Ralph Lauren most patriotic retailers

New York – Disney and Ralph Lauren, vertical brands with a strong retail presence, are the highest-ranked retailers in a new Brand Keys survey of what brands U.S. consumers consider the most patriotic. To determine the rankings, Brand Keys drilled down into consumer response to 230 brands to see which were most associated with the value of patriotism.

Following is a list of the retailers who made the list of top 50 most patriotic brands, with their emotional engagement strength for patriotism:

No. 3: Disney (96%)
New app connects moms to manufacturers

Sunnyvale, Calif. – Retailers who target a consumer base of moms have some new competition. PatPat is a new, free-to-download app for iOS and Android that brings moms direct access to manufacturers of clothing, toys, electronics and home goods at a price that is up to 90% less than traditional retailers.
CVS names new marketing chief

Woonsocket, R.I. -- Norman de Greve will join CVS Health as chief marketing officer, effective July 15. In this role, de Greve will be accountable for marketing strategy across the enterprise.

Currently, de Greve is president of the Boston and Detroit offices of the DigitasLBi marketing agency. de Greve has experience in cross-channel communications planning, brand campaigns, media, loyalty and analytics.

In addition to his 14 years at DigitasLBi, de Greve spent time in management consulting.
Deloitte: Consumers abandon national CPG brands

New York - Consumers are continuing to abandon national food, beverage and household brands. According to Deloitte's annual American Pantry Study of more than 354 brands across 34 product categories, nearly three in four (73%) consumer packaged goods (CPG) categories show an overall decline in their brands' "must-have" status, meaning that shoppers would purchase whether on sale or not.
Report: Alibaba will pull plug on 11Main

Hangzhou, China – Chinese e-commerce company Alibaba Holding Group Inc. will reportedly pull the plug on its 11Main U.S. specialty e-commerce site. According to TechCrunch, Alibaba plans to fold 11Main into New York-based social shopping platform OpenSky.
Li & Fung partners with China department store chains

Hong Kong – A subsidiary of global export company Li & Fung is partnering with two Chinese department store retailers to open as many as 300 stores in the Shanghai free trade zone. Li & Fung Trading (China) Holdings Ltd. is forming a joint venture with Shanghai Bailian Group Co. Ltd. and Beijing Wangfujing Department Store (Group) Co. Ltd. Li & Fung holds a 20% stake and each department store chain owns a 40% stake.
Mondelez continues Facebook e-commerce partnership

Deerfield, Ill. - Mondelez International has renewed its global strategic partnership with Facebook, with a focus on creating and delivering creative video content and driving impulse snack purchasing online. Through this partnership, the companies will work together to leverage and innovate around video consumption and mobile commerce.
Survey: H-E-B brings out positive emotions

Waban, Mass. – Grocery retailer H-E-B produces a positive emotional reaction with consumers. Based on a study of 10,000 U.S consumers, H-E-B, Publix, Chick-fil-A, and Trader Joe's took the top four spots in the 2015 Temkin Emotion Ratings, which rates how customers feel about their interactions with 293 companies across 20 industries.
ACSI: Customer satisfaction keeps sliding

Ann Arbor, Mich. - Customer satisfaction with goods and services purchased and consumed in the U.S. suffered a fifth consecutive quarterly decline, sending the American Customer Satisfaction Index (ACSI) to its lowest point since 2006. According to the ACSI, the national level of customer satisfaction is down 0.7% to 74.7 on a 100-point scale in the first quarter of 2015 and is off 2.7% since peaking in the fourth quarter 2013.
Report: Amazon enhances online reviews with machine learning

Seattle – Amazon.com is reportedly using a proprietary machine learning solution to analyze online customer reviews and present newer and more relevant reviews first. According to CNet, the system takes into account factors such as newness, whether the review was written by a verified Amazon purchaser and how many customers found the review helpful.