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Interpersonal Relations
Retailers use variety of technologies, channels for CRM success

Customer relationship management (CRM) is the strategy a retailer uses to develop an ongoing, individual relationship with a customer to ensure satisfaction and loyalty. But the specifics of CRM can mean different things for different retailers.
Men’s Wearhouse Targets Millennials To Drive Growth
The menswear market is hot. Men’s apparel sales in the United States rose 2% in 2014 to $61.3 billion, up from $60.8 billion in 2013.

And Men’s Wearhouse — one of North America’s largest menswear specialty retailers with 1,758 stores — has been taking note.

The retailer is capitalizing on the category’s growth via acquisition-fueled expansion, new designer collections and more customized products and service.

Three solutions to Brighter Return-to-Work Programs

No one wants to get hurt. It is much more preferable to go about our days without the pain, frustration, or aggravation of an injury. Therefore, it comes as no surprise that often immediately following a workplace injury, the first question asked is, “When can I go back to work?” Employers share these sentiments. After all, healthy employees are good for business; however, the path from injury to resuming work duties is not always a smooth one. It can be difficult to balance the concerns of the employer and the injured worker alike.
Tuesday Morning starts hunt for new CFO

Dallas – Executive shuffling continues at off-price retailer Tuesday Morning Corp, which is now searching for a new CFO.

The company announced that Jeffrey N. Boyer, executive VP, chief administrative officer and CFO, has resigned his position effective July 22. Boyer, 57, will assume the role of executive VP and CFO at Pier 1 Imports Inc. on July 27.
Amazon heads east with cloud computing

Seattle – Amazon.com is heading east with its Amazon Web Services (AWS) hosted cloud computing platform – all the way to India.

AWS will launch an “infrastructure region” in India in 2016, meaning customers there will have access to locally based hosted cloud services.
Boot Barn seeks to expand omnichannel reach with acquisition

Irvine, Calif. – Boot Barn Holdings Inc. is looking to expand its ability to serve the needs of omnichannel customers with a new acquisition.

The retailer has completed its previously announced purchase of Sheplers Inc. a western lifestyle company with 25 retail locations across the U.S. and a catalog and e-commerce business.
Survey: Consumers not too trusting when it comes to data security with retailers

Blue Bell, Pa. – The government is not typically an institution that inspires consumer confidence, and when it comes to protecting personal data, neither is the retail industry.

A large percentage of Americans believe that a breach of their personal data held by a retailer or a government agency is likely within the next year, according to the 2015 Unisys Security Insights survey released today by Unisys Corp. in partnership with Lieberman Research Group.
Cold Stone Creamery gets social with sharks

Scottsdale, Ariz. - Cold Stone Creamery is partnering with the Discovery Channel to promote its “Shark Week 2015” TV programming event through July 14. As part of the promotion, Cold Stone is holding a social media contest where one winner will win a trip for four to the Atlantis Paradise Island Resort in the Bahamas.
Payment service provider accepts digital currency

New York - Computop, a payment service provider (PSP), and Bitnet, a bitcoin payments processor, are launching a strategic technology partnership that allows retailers to accept bitcoin as a payment method on Computop Paygate. Bitcoin is a decentralized digital currency that does not depend on any central authority such as a bank to process or validate transactions.

Retailers will be funded by Bitnet in the local currency of their choice, with the standard transaction flow from Computop Paygate.
Rite Aid hits the road for healthy skin

Rite Aid will be teaming with the Skin Cancer Foundation for the eighth consecutive year to provide Rite Aid customers free private screenings with a local dermatologist volunteer.
Boot Barn steps up omnichannel strategy

Boot Barn has taken a significant step forward in its e-commerce strategy now that its acquisition of Sheplers is complete.
Heinz execs to lead new company with Kraft

Two days before Kraft shareholders are scheduled to vote on a merger with Heinz, the company announced a slew of new executives.

Paulo Basilio was appointed executive vice president and CFO, having joined Heinz in June 2013 as CFO. Kraft's CFO James Kehoe and other Kraft executives are being let go in 30 days or when the merger is completed, Heinz said in a statement.