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Retailers industrywide are pulling out all the stops to stay connected with their customers — but not all are succeeding.

Omnichannel customers expect that their favorite retailers deliver a seamless, consistent, convenient and fast experience regardless of whether they shop online, on their phones or in a store. While retailers are striving to create a unified omnichannel journey, they still struggle to keep up the pace.

Nordstrom is looking to appeal to a broader audience.    The retailer on Monday called on top brands to expand their size ranges by adding more items in sizes 14, 16 and 18, along with smaller sizes zero and 2. Nordstrom also said that it is launching an "extended sizing" initiative, beginning with its new store at Westfield Century City, Los Angeles.    

With more customer-specific information filtering into retail enterprises, brands are primed to deliver more personalized, seamless experiences. Such efforts not only drive repeat visits and purchases, but also “help retailers to differentiate themselves in the marketplace, and get closer to the customer,” said Tom Moore, industry lead of retail and hospitality at Zebra Technologies.

Though many types of theft deterrent equipment exist, one of the most effective and affordable approaches is preventing retail shoplifting is by avoiding “blind spots” in the store layout.   In this regard, one of the hardest places for supermarket or mass merchandise cashiers to control and easily view has been under the shopping basket, which is usually blocked by a basketful of other items above it.  Failing to ring up items under the basket before customers leave the store can be extremely costly to retailers.

In remodels and new construction, paint is one of a retailer’s most effective design tools, both from a cost and overall appearance standpoint. Chain Store Age spoke with Jim Gorman, senior strategic account manager at Benjamin Moore & Co., who discussed trends and offered some advice on how retailers can get the most for their painting investment. 

What are some of the trends you are seeing in retail and restaurant spaces in regard to the use of paint?

From parking lots and roofs filled with snow to sustained below-freezing temperatures, winter brings with it a long list of facility maintenance concerns for retailers. Here are some tips to ensure facilities are properly vetted for cold weather.

The nation's leading salon operator has entered into a major transaction that will reshape its portfolio.    Regis Corporation announced it has sold substantially all of its mall-based salon businesses in North America and entered into an agreement to sell substantially all of its International segment to The Beautiful Group, an affiliate of Regent, who will operate them as the company’s largest franchisee.  

Marcus & Millichap’s Q2 Boston market report signals urgency to retailers like the famed lamps Paul Revere placed in the tower of the Old North Church. To wit: