News

FreshDirect, Subway and The Cheesecake Factory have added a new item to their menus — conversational commerce.   Through a partnership with MasterCard, the three brands are now using artificial intelligence (AI)-based bots to enable consumers to browse menus, build orders and securely checkout via Masterpass — all without leaving the Messenger chat-based platform.   

Neiman Marcus’ debt burden just got heavier.   The luxury retailer will make interest payments over the next six months with new debt to preserve its cash and bank line of credit.   Instead of making a current $29 million cash interest payment on $600 million notes due in 2021Neiman Marcus will issue more bonds to holders to cover the 9.5% interest, the Dallas News reported.  

GNC Holdings’ income and revenue declined in the first quarter, but the company said it is encouraged by the results of its marketing and pricing revamp.    Net income totaled $23.9 million, or 35 cents per share during the quarter, compared with $50.8 million, or 69 cents per share, in the year-ago period year. Adjusted earnings were 37 cents per share, which was above estimates.   Revenue totaled $644.8 million during the quarter from $668.9 million last year, but still above estimates. 

Managing a diverse inventory and high transaction volume is no laughing matter.   This process becomes even harder when data is being supported by a legacy merchandising system. Ready for a change, Spencer’s conducted “an exhaustive search of the enterprise retail systems market,” according to the chain’s CIO Carey Lowrey.  

As more shoppers embrace digital solutions, apparel retailers must merge online and offline experiences to drive e-commerce sales.   This was according to “Apparel Trend Report: Reconciling the Tech with the Tactile,” a report from Criteo that highlights the latest shopping trends in the apparel and accessories retail category. The report offers insight into shifting shopper behavior and actionable intelligence for retailers and brands as they seek to fully capitalize on the apparel e-commerce ecosystem.  

PetSmart has beefed up its digital offerings with the acquisition of the leading online retailer of pet food and products.   The chain said it has entered into a definitive agreement to acquire Chewy, which was founded in 2011 and offers a wide selection of products for pets, ranging from cats and dogs to horses. The acquisition is expected to close by the end of PetSmart’s second fiscal quarter of 2017.  

Bass Pro Shops has lowered its bid for Cabela’s.   Under the amended merger agreement, Bass Pro will acquire Cabela’s for $61.50 per share in cash for a total deal value of approximately $5.0 bil-lion. On October 3, 2016, Bass Pro has agreed to pay $65.50 per share in cash for Cabela’s in a deal valued at $5.5 billion.  

Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.       Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.   

Online home furnishings and decor retailer One Kings Lane is set to open its first store, a summer pop-up.   The 3,500-sq.-ft. space will be located in the upscale resort town of Southampton, New York. It will be open Memorial Day weekend through Labor Day weekend, and offer an “immersive lifestyle experience,” the company said.  

The chief executive of Crate & Barrel is out after less than two years at the top.   Doug Diemoz left the home furnishings retailer last week. Most of his responsibilities will be taken over by Neela Montgomery, board chair of Otto Group, the privately owned German company that owns Crate & Barrel, according to Crain’s Chicago Business.