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Spencer’s Gifts overhauls merchandising backbone


Managing a diverse inventory and high transaction volume is no laughing matter.

This process becomes even harder when data is being supported by a legacy merchandising system. Ready for a change, Spencer’s conducted “an exhaustive search of the enterprise retail systems market,” according to the chain’s CIO Carey Lowrey.

In the end, the chain selected Mi9 Merchant merchandising platform from Mi9 Retail. The new merchandising architecture, which will be the retailer’s core merchandising solution, will centralize information and provide "best of breed" functionality, including advanced allocations.

The scalable infrastructure, which will function as the backbone of Spencer’s enterprise retail system, will replace Spencer’s legacy merchandising technology — a solution that had been customized over many years to support the unique, complex characteristics of its business. Mi9 Merchant is designed to manage significant transaction volumes and diverse inventory and assortments.

The system will manage merchandising operations for more than 600 Spencer’s stores in the United States and Canada, as well as the company’s seasonal Spirit Halloween pop-up stores.
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