eBay takes an ‘interest’ in mobile personalizationeBay wants to make it easier for customers to shop based on their interests, starting right on their mobile homepage. Study: Apps can make or break customer loyalty—especially among MillennialsRetailer apps that offer value and high levels of functionality drive purchases — plus they are a catalyst for long-term customer loyalty. Target’s beauty experience gets a digital makeover Target is blending its physical and digital beauty experiences. Walmart pulls the plug on self-checkout app Walmart customers can no longer use their smartphones to pay for their order and skip the checkout line. Study: Most consumers opt for online customer service Automated customer service interactions are changing the role of contact centers, and how retailers are solving customer issues. Study: ‘Bridge Millennials’ drive spending across apparel and accessories Maturing and more established Millennials are becoming increasingly appealing to retailers, especially those in apparel. Study: Tasks will dictate digital shopping assistant—and device—usage The type of shopping assistant that consumers use for home and personal purchases will soon be more important than the actual purchase decision. The factors driving purchases made by Gen Y parents are… Technology and convenience are influencing Millennials’ shopping habits — especially as they move into parenthood. Wendy’s customer evaluations go mobile Wendy’s Company wants to make it easier for restaurant managers to pinpoint how to improve food quality and the overall restaurant experience. ‘Alexa, when will my driver be here?’ Amazon now offers a mapping service that lets shoppers track delivery drivers — and the arrival of their packages. First Previous 207 208 209 210 211 Next Last
