-
Tommy Bahama implements Medallia customer experience software
Seattle - Tommy Bahama has selected customer experience management (CEM) software from Medallia to help better understand and improve customer experience. Using Medallia¹s real-time CEM software, Tommy Bahama will build the vendor’s “Voice of the Customer (VoC)” customer feedback and reporting program into its operations to improve customer experience and drive loyalty.
-
H.H. Gregg names Risch COO
Barely a week after leaving RadioShack, Troy Risch has landed on his feet at rival electronics retailer H.H. Gregg where he will serve as chief operating officer.
Risch will assume his new COO duties at H.H. Gregg May 5. He most recently served as EVP of store operations at RadioShack for 16 months, but left the company April 22. Assuming a leadership role at H.H. Gregg might seem like a potential violation of a non-compete agreement, closer inspection shows that H.H. Gregg and RadioShack don’t have that much in common from a product assortment standpoint.