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Survey: Retailers struggle with omnichannel commerce
Paris - Most retailers (65%) struggle with getting omnichannel commerce right and cite underperforming technology, changing IT trends and the complex organizational infrastructure as the primary reasons. According to a recent survey from Ipanema Technologies, retailers see the customer-centric experience as including excellent customer service (58%), fast transactions (55%) and interchangeable purchase channels (49%), but only 35% of respondents describe their customer experience as excellent.
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Report: Blank Label opens Boston store; plans six new locations
Boston – Specialty men’s apparel retailer Blank Label opens its second store in the Downtown Crossing neighborhood of Boston on June 30. According to CNBC, Blank Label, which opened as an online-only retailer in 2009 and opened its first store in Boston in 2013, plans to open six more new physical stores on the East Coast by 2016.