Store Systems

The seminal digital event that occurred in the year 2007 was the introduction of the first iPhone, but there was another noteworthy development that year involving Walmart e-commerce.

A few months after the iPhone made headlines, Walmart rolled out its buy online, pick up in store service branded as Site to Store and helped give meaning to the word omnichannel. In digital terms, 2007 was eons ago.

Armonk, N.Y. – IBM has released new industry-specific solutions with pre-built predictive analytics capabilities for industries including retail, to uncover and act on critical business insights. IBM is working with retail signature design partners including Urban Outfitters.

Footwear and accessories retailer DSW Inc., successfully navigated the west coast port challenges that plagued other retailers first quarter performance to deliver strong results while furthering an endless aisle agenda.

The company said its sales for the period ended May 2, increased 9.4% to $655 million and same store sales accelerated to 5.1% when compared to a 3.7% increase during the first quarter the prior year. Net income increased 22.6% to $47.4 million while earnings per share increased 26.2% to 53 cents.

New York - Fairway Group Holdings Corp., the parent company of Fairway Market, moderately shrunk its net loss in the first quarter of fiscal 2015.

The retailer reported net loss of $8.54 million, down 3% from $8.84 million a year earlier. The decrease in the net loss was primarily attributable to a decrease in general and administrative expenses, production center start-up costs and direct store expenses, partially offset by lower gross profit and an increase in the income tax provision, interest expense and store opening costs.

“A name badge stating a sales associates’ name, title and area of expertise is a personalized introduction to the customer, one that the survey clearly establishes as a pathway to developing better customer relations with the retailer, as well as generating more sales and frequent visits,” says Marla Kott, CEO of Imprint Plus.

Boston – The stereotype of the beleaguered customer service representative who can’t keep up may have some truth to it. A recent study from Glance Networks, a provider of visual engagement, found that 73% of customer service professionals have difficulty meeting their performance metric goals.

Columbus, Ohio – DSW Inc. beat Wall Street expectations with first quarter profits that were aided by a reduction in clearance-priced merchandise. Net income in the first quarter of fiscal 2015 rose 22% to $47.37 million, from $38.64 million a year earlier.

Net sales grew 9% to $655.49 from $598.95 million. Same-store sales improved 5.1%.

Grapevine, Texas – It’s no secret that Millennials are among the most avid consumers of video games. For video game retailer GameStop Corp., engaging Millennials in a way that satisfies their needs and promotes loyalty is absolutely essential.