Store Systems

For consumers, “holiday planning” means creating shopping lists and perhaps deciding whether to invite your annoying uncle to the family festivities. For retailers, holiday planning means organizing and optimizing the entire enterprise to adequately handle a sustained period of increased consumer demand.

Store pickup at Target, Best Buy and other major retailers is getting a boost from a whole new innovation from tech startup Curbside.

The company, which has partnered with these retailers to provide a curbside pickup app for its customers, has unveiled its first ever Curbside Pickup Pod at the Glendale Galleria mall in Southern California.

Retailers are certainly attuned to the importance of mobile technology in today’s store environment. Customers who live mobile-enabled, “constantly connected” lifestyles expect the seamless mobile-physical overlap that exists in other parts of their lives to also be readily available when they enter a store.

However, when designing an in-store mobile experience, retailers typically focus their efforts squarely on the software side of the equation.

Comcast has unveiled a futuristic-looking, tech-savvy store prototype aimed at enhancing the cable giant’s brand reputation and service experience. Focused on the customer, the new Studio Xfinity in Chicago aims to entertain, engage and inform shoppers with hands-on experiences.

Comcast partnered with ESI Design, New York City, on the 9,000-sq.-ft. store, which is also serving as a showcase for the company to debut and test new service initiatives.

Charming Charlie has been on an upward trajectory for the past 10 years, and it shows no signs of stopping anytime soon. With 350 U.S. stores (plus four in Canada), the Houston-based, privately held jewelry and accessories retailer is busy expanding at home and, more recently, abroad. In June, it opened its first-ever location in New York City, a three-level, 16,000-sq.-ft.

Along with increased sales and profits, the holidays also bring retailers increased strain on their networks. Fortunately, there are a number of steps retailers can take to keep their networks secure, scaled and operational throughout the busy holiday season. Jay Yanko, retail global practice leader for Verizon Enterprise Solutions Group, has advice to keep the holidays networked and bright.

When it comes to security, Yanko said the same rules that apply the rest of the year apply during the holidays.

“The majority of holiday security issues are basic,” said Yanko.

“Couldn’t find it” and “couldn’t find help,” are all-too-common shopping experiences that kill sales and erode shopper loyalty.  Retailers are seeking better ways to combat these in-store ills, and new indoor positioning and wayfinding solutions have emerged as powerful tools to engage and assist in-store customers, at the precise point-of-purchase decision — the aisle and shelf.

Later this year, Target will begin rolling out a key program that will enhance inventory visibility and accuracy in a way that the chain store giant hopes will “work its magic in the background to provide people with a seamless, stress-free shopping experience,” as the announcement from its corporate blog stated back in May.