Store Systems

By the holidays, customers of J Sainsbury Plc will be able to take advantage of more mobile capabilities.   Leveraging its acquisition of the Home Retail Group, which closed last month, Sainsbury will begin adding Argos branches or click-and-collect distribution points inside almost all of its stores, according to a recent Bloomberg article.  

Watch out, 7-Eleven and other c-store retailers. Amazon is thinking about entering your turf.   Having opened bookstores and with a planned entry into the drive-up grocery store space under construction in Seattle, the Internet giant is now considering opening convenience stores,  reported the Wall Street Journal.   The c-stores, with an internal code name of “Project Como,” would be available only to AmazonFresh subscribers, according to the report.  

At a time when loyalty programs are becoming ubiquitous, Lowes Foods’ new service is breaking the mold.    The grocery chain is launching a promotional reward campaign in 75 stores across North Carolina, South Carolina and Virginia. For every $10 spent at Lowes Foods stores, customers will receive one stamp — either traditional or virtual — at checkout, good toward VIVO kitchen knives, knife blocks and cutting boards. The promotion runs until February 26, 2017.   

Whole Foods Market has received an award for deploying cutting-edge, advanced refrigeration technology.   The grocer received the 2015-2016 “Best of the Best” award from the EPA’s GreenChill Partnership for using an advanced, more environmentally sustainable refrigeration system at its store in Dublin, California.  

With an eye on merging the physical and virtual shopping experience, too many retailers still struggle with how to engage shoppers pre- and post-purchase.   This was the message delivered in a new global study from Sitecore. Based on responses from 826 marketing and IT decision makers, and 414 IT partners and suppliers in 14 countries, the majority reported they do understand the importance of online commerce. However, they do not feel fully prepared for driving the growth of this channel globally.  

Sears is launching a new program designed to give its loyal shoppers the best shot at holiday promotions.    Members of the chain’s Shop Your Way loyalty program will get a jump on their holiday shopping during this weekend’s “Sears Days Lowest Prices of the Season Member Bonus Event.” However, there is always a chance these items could be further discounted as the holiday season ramps up.   

Omnichannel retailing is no longer some far flung prediction, or even a trend, it’s the reality that today’s consumers demand. To succeed in the age of this cross-channel business model, retailers must prioritize customer engagement by building positive brand recognition and loyalty and providing experiences tailored to their preferences and behaviors.  

Hhgregg is ensuring its shoppers retain their buying power.   By entered into a multi-year renewal of its consumer financing program, Hhgregg is extending its 17-year partnership with Synchrony Financial. The electronics chain’s private label credit card program provides qualifying cardholders with special financing offers, exclusive in-store and online deals, and online bill pay. The card is accepted across the chain’s 220 stores, and online.