Study: Most consumers opt for online customer serviceAutomated customer service interactions are changing the role of contact centers, and how retailers are solving customer issues. Mall for One and One for MallIt’s a turbulent time for many American malls, and several owners and operators have had success reversing the fortunes of underperforming malls by transforming them into mixed-use destinations. Second office building sells out at Celebration Pointe Celebration Pointe, the newly opened mixed-use development in Gainesville, Fla., has fully leased the space in the second office building on the site. Trending Stores: Shoppers Drug Mart, Newmarket, Toronto Shoppers Drug Mart offers a welcoming environment that highlights its signature “Live Life Well” strategy at its 14,000-sq.-ft. store in Newmarket, Toronto. Jeweler is ready to personalize in-store experiences A new in-store platform will give Helzberg Diamonds’ associates more insight into customers’ needs and available inventory. Risky business: Keeping stores safe Keeping stores safe and secure has always been a top priority, but retailers are taking more proactive steps to mitigate threats on a larger scale. Lucky Brand gets ‘scrappy’ Invention was the mother of necessity when it came to Lucky Brand embracing the cloud. Macy’s loyalty program becomes ‘all-inclusive’ Macy’s is extending its loyalty program to all customers — regardless of how they pay for their purchases. TreeHouse: Going beyond net-zero TreeHouse's Aaron Moulton and Jenny LaBarge discuss how the nation’s first energy-positive big-box store came together at SPECS 2018. Shop Talk: Nordstrom, Roots, Dry Goods and Champion Athleticwear New store designs and concepts from Nordstrom, Roots, Dry Goods and Champion Athleticwear. First Previous 388 389 390 391 392 Next Last
