Store Systems

NAPERVILLE, Ill. — Charges related to store closures in the United States caused OfficeMax's first quarter net income to drop from $4.9 million, or 6 cents per diluted share, compared with $11.4 million, or 12 cents per diluted share, in the first quarter of 2011. Adjusting for these charges, net income for the quarter was $20.3 million, or 23 cents per diluted share, compared with $11.4 million, or 13 cents per diluted share for the same period last year.

Mooresville, N.C. -- Lowe’s Home Improvement said Tuesday that its home improvement app is now available for Android devices.

The app can be downloaded at Google Play, Google's new online store for digital media. Customers now may shop directly from the free app; access their MyLowe’s account; locate stores and view how-to videos, inspirational galleries and product ratings.

MOORESVILLE, N.C. — Lowe's continues to implement its customer-focused strategy with the creation of new executive roles. The company has created a customer experience division that will be led by Gregory Bridgeford, chief customer officer, who is responsible for creating customer experiences that will best serve customers and differentiate Lowe’s from its competitors.

Reporting to Bridgeford are:

Naperville, Ill. -- OfficeMax Inc. reported Tuesday that net income for the quarter ended March 31 slid to $4.9 million, compared with $11.4 million in the year-ago period. Results were hampered by charges related to U.S. store closures.

Total sales edged up 0.5% to $1.9 billion. In the retail segment, sales dipped 2.7% to $912.3 million; same-stores sales fell 2.1%.

Mooresville, N.C. -- Lowe’s Cos. said Tuesday it has realigned corporate personnel and responsibilities to focus the home improvement retailer more closely on customer experience strategies.

Lowe’s established a Customer Experience organization, led by chief customer officer Gregory M. Bridgeford, charged with creating customer experiences that will best serve customers and differentiate Lowe’s from its competitors.

Columbus, Ohio -- DSW Inc. said Tuesday that its newest store, located in the State Street shopping district of downtown Chicago, is slated to open on May 10, bringing the shoe retailer’s total downtown Chicago store count to two and 17 in Chicagoland.

The new two-level store features 25,000 sq. ft. of space.
 

Merrimack, N.H. -- Brookstone has introduced automatic free shipping on all orders over $99 through Brookstone.com.

Orders less than $99 will automatically ship for a flat rate of $4.99.  Brookstone has also extended its customer care center hours to provide longer customer support hours and round-the-clock catalog ordering by phone.

New York -- St. Louis Real estate services provider Cassidy Turley announced that its retail corporate services team has been awarded project management services for DEB Shops new and remodeled stores throughout the United States.

Cassidy Turley will work with DEB to manage all components of the program, from store planning and design through construction, fixturing, closeout, and opening.