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Kronos: Consumers expect seamless omni-channel shopping this season
Chelmsford, Mass. -- It only take an average of 2.2 negative experiences for Americans to stop purchasing from a retail brand -- across any channel, according to a new survey commissioned by Kronos Inc. Underscoring the urgency of a seamless omni-channel experience, 68% of Americans agree that a negative shopping experience within a single channel negatively impacts their perception across all shopping channels including physical stores, online, mobile, phone centers, and catalog.
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Von Maur enters Alabama
Davenport, Iowa -- Von Maur Department Store has opened its first store in the state of Alabama, at Riverchase Galleria in Hoover. The 185,000-sq.-ft. store is also one of the company’s largest locations to date.
"After opening our first Southeastern location two years ago, we couldn't be more excited to continue building on our success in the region with the addition of our first Alabama location at Riverchase Galleria," said Jim von Maur, president of Von Maur."
