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Omnichannel

  • Walmart deploying tech that lets in-store shoppers check out — on their own

    A discount giant is helping more shoppers skip the checkout line.    Walmart is expanding the deployment of its Scan & Go mobile app, which is being tested in approximately 12 stores across Northwest Arkansas, Florida, Texas and Georgia. The chain is now rolling out the app for use in at least 10 additional locations in the Dallas-Fort Worth and Nashville markets. The stores will offer the solution by the end of the month, according to Justin Rushing, spokesman for Walmart.  

  • Fitch names new creative director in North America

    Global retail and brand consultancy Fitch has appointed Andy Barlow creative director.     Barlow will relocate from the U.K. to lead multi-disciplinary creative teams, and work closely with the leadership across North America to grow and broaden the region’s offer. With over 25 years of design experience, agency and client side, Barlow has worked with Tesco, Harrods, and Amazon among others.

  • British online fashion giant doubling down on the U.S.

    As if American apparel retailers didn't have enough homegrown competition, ASOS, the largest online fashion retailer in the U.K., is making a major push into the American market.   

  • Regional grocer anticipates Prime expansion

    Sprouts Farmers Market doesn't plan on backing out of its partnership with Amazon any time soon.   Despite Amazon’s recent announcement to purchase of Whole Foods Market, Sprouts Farmers Market plans to continue its role as an Amazon Prime Now delivery partner. More so, the grocer expects the program to extend to more than half of its store network, according to Food Navigator-USA.   

  • Nation's largest mall is ‘mapping out’ a better shopping experience

    Technology that works like GPS for indoor locations is helping shoppers find their way through Mall of America.   

  • The Future of Bricks-and-Mortar in a Turbulent Retail Environment

    Retail has reached a tipping point. Omnichannel shopping is no longer the “new thing” — it is THE THING. Demographics and technology have permanently altered consumer behavior, and retailers have felt the impact in an unprecedented manner.   In today’s environment, proactive management of the store portfolio is not an option—companies must actively pursue a forward-looking, dynamic, and data-centric approach to design the optimal store portfolio to ensure ongoing viability.  

  • Office supply giant jumps into same-day delivery

    Office Depot is launching a same-day delivery program in three markets.   The service, powered by Deliv, will be available on August 28 in Atlanta and Los Angeles, and on September 6 in Ft. Lauderdale/Miami. It is expected to be rolled out in several additional markets by the end of December.  

  • Study: Even mature retailers miss the mark on unified commerce

    Despite retailers’ efforts to deliver sophisticated shopping experiences, crucial gaps between digital and in-store touchpoints still exist.   That's according to “The State of Omnichannel Commerce: A Mystery Shopping Study.” The report, from Kibo, assessed the personalization and omnichannel sophistication across 30 popular and growing retailers’ desktop, mobile and in-store buying touchpoints.   
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