Omnichannel

Dressbarn may have shuttered its stores, but customers now have an in-person option for returning purchases.

In the early days of the pandemic, big-box retailers such as Walmart and Target saw an influx of customers, while others deemed non-essential suffered from reduced or halted traffic.

The overall pace of e-commerce sales cooled in August as more stores opened and summer waned, but mobile and BOPIS commerce boomed.

Canadian Tire Corp. is tracking the success of its customer experience efforts across channels, in real-time.

Walmart’s latest drone pilot will provide on-demand delivery of select health-and-wellness products.

Microsoft’s bid for the U.S. business of TikTok, which includes Walmart as a minority investor, has been rejected.

Beauty is skin deep, but Charlotte Tilbury is diving far below the surface of its customer data.

eBay is preventing fraudulent sales of luxury watches and offering new purchasing and marketing services for the category.