Omnichannel

By Akhilesh Srivastava, [email protected]
According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.

PLEASANTON, Calif. -- Safeway Monday announced the promotion of Mir Aamir to president customer loyalty and digital technologies, reporting to Diane Dietz, EVP, chief marketing officer. In this new role, Mir will lead Safeway's loyalty programs and oversee digital and mobile efforts related to loyalty. He will also continue to be responsible for marketing strategies, shopper analytics and insights, club card strategies and pricing.

SALISBURY, N.C. — Food Lion announced Friday that it would add more of its MVP savings center kiosks to help customers save on their grocery bills.

MVP savings center kiosks, which are part of Food Lion's MVP customer loyalty card program, were introduced in stores last year. Since their introduction, kiosk coupons have up to five times the redemption rate when compared with coupons delivered via traditional distribution channels, Food Lion said.

Money-saving coupon kiosks also can be found at Bloom and at Harveys.

SAN FRANCISCO -- Delivering its fourth consecutive year of double-digit earnings per share growth, Gap Inc. reported earnings per share for fiscal year 2010 increased 19% to $1.88 on a diluted basis compared with $1.58 on a diluted basis for fiscal year 2009. Net earnings grew by $102 million to $1.2 billion.

Buffalo, N.Y. -- Headwear and apparel retailer New Era said Thursday it will expand its international presence with the opening of New Era Tokyo on Feb. 26.

The 1,100-sq.-ft. store, the retailer’s eighth global store, is located in Harajuku.

"We're focused on growing our retail presence internationally so having a flagship store in Japan's main city is really exciting," said Matthew Reeves, New Era Japan's managing director.

During Walmart’s fourth-quarter conference call, Walmart U.S. president and CEO Bill Simon said the company will pursue a four-point plan to improve its performance in existing stores. The first order of business -- and something Simon has talked about since he was appointed to his current position last summer -- is a renewed emphasis on everyday low prices, or EDLP.

Minneapolis -- Target Corp. reported Thursday that net income for the quarter ended Jan. 29 rose 11% to $1.04 billion, helped by improved revenues and fewer write-offs of bad credit-card debt.

Retail sales increased 2.8% in the fourth quarter to $20.3 billion, from $19.7 billion in the year ago period. Same-store sales rose 2.4%. Analysts polled by Thomson Reuters had forecast $20.76 billion in revenue.

Miami Beach, Fla. -- Joint venture affiliates of Terranova Corp. and Acadia Realty Trust announced they have closed on the acquisition of three Lincoln Road properties in Miami Beach, Fla.

The approximately $52 million deal adds just over 61,000 sq. ft. to their urban street-front retail portfolios.

Current tenants at the properties include Starbucks, Geox Shoes, and Zagat-rated restaurants Sushi Samba Dromo and Tacontento. Terranova will manage and lease the Lincoln Road properties.