Omnichannel

REDWOOD SHORES, Calif. — JCPenney will implement a complete, open and integrated suite of Oracle Retail solutions designed to streamline operations and improve the cross-channel customer experience. The department store retailer will deploy applications in a host of critical areas, including merchandising, supply chain and store operation, to support its transformation initiatives.
 

Chicago -- Amazon ranks as the coolest mobile or social affiliate program,  according to a survey conducted by EPiServer, a provider of multichannel digital marketing and e-commerce software. The  survey was conducted among CEOs, VPs, directors and e-commerce managers at more than 94 organizations including retailers, manufacturers, wholesalers, catalogers, web-only merchants and local-retailers.

Miami -- Mobile coupon application provider Geopon said Tuesday that it has collaborated with mall owner Westfield to debut an Android app that combines geo-targeted coupons with electronic reward programs and payment processing.
 
The new app launched Tuesday in the South Florida market and, said Geopon, will soon be joined by the iPhone, which is currently in beta testing.

The entire platform will be unveiled on Sept. 6 at the Westfield Broward Mall, in Plantation, Fla.

HUDSON, Ohio — Jo-Ann Fabric and Craft Stores has launched an iPad app to help customers find everything they need for their next project.

“Our customers crave fresh inspiration delivered to them through a variety of means. What we have accomplished with the Jo-Ann app for iPad is consolidating all of these inspiration sources into one highly engaging experience called the Idea Center,” said Riddi Kline, SVP and chief marketing officer for Jo-Ann.

By Jeff Fowler, [email protected]

Palo Alto, Calif. -- Mobile retail navigation service aisle411 said Tuesday that it is rolling out its virtual mapping and navigation smartphone app for use in Walgreens’ 7,907 drug stores nationwide.

The service will allow Walgreens shoppers to use their smartphones to view maps of any Walgreens store and to locate products down to a particular section of each aisle.

Walgreens is the first national retailer with all of its stores mapped in a mobile application.

HOFFMAN ESTATES, Ill. — Kmart became one of the first retailers to offer a reloadable prepaid card requiring no initial charge to load funds with the launch of its new Halogen Reloadable Prepaid MasterCard offered by Green Dot. In addition to the no charge for loading funds, the card offers free ATM withdrawals from network ATMs, and is available with no bank account, credit check or minimum balance required.

Redwood Shores, Calif. -- Improving the cross-channel customer experience and optimizing the supply chain ranked as retailers’ biggest challenges in a new study by Oracle. The report also found that mobile access is key: Forty percent of retailers said that providing store associates with mobile access to customer, product, inventory and other information is critical to their business, along with providing the entire organization with a more consistent and complete view of the customer (40%).