Omnichannel

By Dave Bruno, RedPrairie

Facebook. Twitter. ShopKick. iPhone. iPad. Android. Foursquare. SCVNGR. Cityville. Instagram.

The list of social, mobile, and now local apps, gadgets, games, and networks that have become part of most consumers’ lifestyles is virtually endless and all of them have demonstrated their ability to affect shopping behaviors. Consumers have issued a “SoMoLo” imperative. The critical question is how has retail responded?

The short answer? Not so great.

INDIANAPOLIS — Hhgregg's first quarter loss widened to $5.7 million, or 16 cents per diluted share, from a loss of $0.8 million, or 2 cents per diluted share, for the comparable prior year period, thanks to same-store sales decline of 5.1% and increased expenses.

Armonk, N.Y. -- Hypermarket chain Real, part of Metro Group, worked with IBM to launch a new electronic coupon system throughout its 320 German stores. This first-of-a-kind digital coupon system, developed with IBM Research scientists, enables consumers to use their mobile phones to find and redeem e-coupons as they shop in stores. It delivers a convenient and personalized service to shoppers, even if they left their paper coupons at home.

ST. PETERSBURG, Fla. — HSN Inc. reported that total sales for the company grew 6% to $767.2 million for the second quarter. Sales at the company's HSN segment increased 4% to $501.9 million, including 8% growth in digital sales. Cornerstone's net sales increased 11% to $265.3 million, including 17% growth in digital sales.

Adjusted EPS increased 10% to 67 cents compared with 61 cents in the prior year. GAAP income from continuing operations per diluted share increased 13% to 61 cents compared with 54 cents in the prior year.

By Brian Ross, [email protected]

In today’s competitive environment, enterprise loyalty is king. Companies must embark on their strategic journey influenced by customer insights. These insights are gained through transactional data and allow for the shifting of mindset, culture and strategy across the entire enterprise – everywhere from merchandising and store layout to pricing. Sharing this information across the organization — beyond simply the marketing department – is essential to customer-centric merchandising.

New York -- Toshiba Tec Corp. and IBM announced the initial closing of the transaction in which Toshiba Tec will acquire IBM's Retail Store Solutions (RSS) business. The agreement was announced on April 17, 2012.

Toshiba Tec has established Toshiba Global Commerce Solutions Holdings Corporation, a holding company, of which Toshiba Tec holds 80.1% ownership and IBM holds 19.9% ownership.

Plano, Texas -- J.C. Penney on Aug. 1, will open in-store shop concepts for three brands—Levi's, i jeans by Buffalo and The Original Arizona Jean Co.—in nearly 700 stores nationwide. To coordinate with the back-to-school season, the retailer also is offering free haircuts for kids in its salons in the month of August.

San Mateo, Calif. -- A survey by The E-tailing Group and MyBuys found that consumers are more comfortable sharing data with retailers than they are with social networks, especially if it enhances the shopping experience.