Omnichannel

Minneapolis -- Wireless Ronin Technologies has established a relationship with Denny’s Corp., and received an initial order from AAFES to install its RoninCast digital menu system at the Denny’s Fresh Express concept at Nellis Air Force Base in Las Vegas.

The  Ronin’s solution will feature digital menu and promotional screens that display a streamlined menu for both Denny’s Fresh Express and Denny’s AllNighter concepts.

Chelmsford, Mass. -- It only take an average of 2.2 negative experiences for  Americans to stop purchasing from a retail brand -- across any channel, according to a new survey commissioned by Kronos Inc. Underscoring the urgency of a seamless omni-channel experience, 68% of Americans agree that a negative shopping experience within a single channel negatively impacts their perception across all shopping channels including physical stores, online, mobile, phone centers, and catalog.

Dick’s Sporting Goods and ESPN have entered into a multi-year agreement which will allow Dick’s to be the exclusive e-commerce provider of licensed merchandise and sporting goods on ESPN.com and related digital properties.  

Dick’s and ESPN are no strangers. The sporting goods retailer sponsors ESPN's Champ Week coverage for college basketball, and collaborates on content such as Hell Week — an original documentary produced by Dick’s Sporting Goods Films in association with ESPN, which aired on ESPN2 and ESPNU earlier this year.

Phoenix -- Leslie's Poolmart announced it has acquired the assets of Pool Supply World, one of the nation's premier Internet retailers of swimming pool supplies.

As a separate division of Leslie's Pool Supplies, the acquired business will continue to operate as Pool Supply World with its distinct brand and website. Mark Krueger, CEO of Pool Supply World, will continue to lead the business.

J. Crew consumers can now take advantage of MasterCard’s digital wallet service, MasterPass, at checkout. The digital wallet service enables shoppers to use any payment card or enabled device to unlock a simplified and speedier checkout experience regardless of where they are.

By Joseph Bona, [email protected]

In media interviews of late, Beth Newlands Campbell, the new CEO of Food Lion, has been offering reporters a frank assessment of the supermarket chain’s ho-hum, middle-of-the-road situation: “Staying the same,” she explains, “is not an option.”

Smart Furniture uses 3-D tools to personalize online furniture-shopping process

The furniture industry is often seen as old-fashioned and perhaps a bit stodgy. But that isn’t stopping Smart Furniture from applying leading-edge technology to provide a highly personalized online means of browsing, selecting, purchasing and even designing furniture.

As both founder of legendary 1960s rock group The Velvet Underground and as a solo artist, recently departed singer/songwriter Lou Reed was noted as a visionary and a curmudgeon. While his gruff approach to critics and fans may not be the best customer engagement template, Reed’s innovations as a musical artist offer lessons for retailers seeking success in the digital arena.

Avoiding all That Jazz