Omnichannel

San Francisco – Seventy-three percent of consumers think that companies are paying more attention to generating sales across multiple channels than they are in delivering a seamless customer service experience across those same channels, according to a global survey of 7,000 consumers in seven countries. Meanwhile, when consumers can’t get an answer or fast response elsewhere, they are falling back to phone support as their primary contact method.

Longueuil, Quebec -- Canadian drug store operator The Jean Coutu Group is looking to boost holiday sales and make shopping more convenient this holiday season with the launch of an “e-store” window inside the Longueuil Metro Station.

Located in the A Wing of the Longueuil Metro Station, a key public transit hub, the e-store window allows consumers to make holiday purchases online on the spot using their smartphones. Purchased items can be delivered to the address of their choosing before Dec. 24.

Lowe’s has integrated Point Inside's StoreMode mobile shopper engagement platform into its mobile app to improve the in-store customer experience, just in time for Black Friday and Cyber Monday.

Shoppers at all Lowe's locations will be able to use the Product Locator capability to search for products and instantly see where they are located on a detailed store map using Lowe's iOS and Android mobile apps or Lowe's mobile-optimized website.

Mooresville, N.C. -- Lowe's has integrated Point Inside's StoreMode mobile shopper engagement platform into the free Lowe's mobile app to improve the in-store customer experience. Shoppers at all Lowe's locations can use the Product Locator capability to search for products and instantly see the items' locations on a detailed store map using Lowe's iOS and Android mobile apps or Lowe's mobile-optimized website.

Richmond Hill, Ontario – Cross-channel fulfillment programs are the top omni-channel priorities among retailers, a newly released study of 337 global retail decision-makers, “The Retail Order Management Imperative,” conducted by Forrester Consulting on behalf of OrderDynamics, revealed.

While only 49% of retailers currently use an order management system, many of these solutions are ill-equipped to support complex cross-channel fulfillment offerings.

Fred's credited an 8% lift in pharmacy department sales as a key factor accounting for the company's third-quarter success.

New York -- D3 LED, a global technology company that designs, engineers and manufactures turnkey LED display and lighting solutions, introduced two custom indoor 4mm high-resolution LED displays at the opening of Express’ new flagship in San Francisco.

An increase in third-quarter net sales was not enough to bolster Chico’s FAS’s net income, which took a hit from its Boston Proper business.

The company reported net income of $35.8 million, down 15% from $42 million in the same period a year earlier.