Omnichannel

A few months ago, Amazon.com made a disruptive splash in the world of home delivery with the announcement of its drone project. The new Amazon Dash mobile ordering device for AmazonFresh customers may not be as attention-grabbing as unmanned aircraft bringing goods to your door, but its potential to disrupt how consumers select and purchase items is much greater.

San Mateo, Calif. -- Sony Network Entertainment International LLC and Sony Computer Entertainment America LLC have unveiled a new feature that enables users of participating mobile networks in Canada to top up their account wallet to purchase content from the PlayStation Store and across Sony Entertainment Network using a mobile phone account.

Time Warner Cable’s flagship in Manhattan offers shoppers a customer-centric, digitally savvy experience, complete with a large video wall, interactive product demos, a digital fireplace, and several large 21" tablets that combine product learning with internet browsing.

New York – Total U.S. retail sales during 2013 reportedly reached $4.53 trillion, a 4.2% increase from$4.35 billion in 2012. According to new data from EMarketer, e-commerce sales of $263.3 billion, up 16.9% from $225.3 billion the prior year, helped drive overall retail sales growth.

Non-e-commerce sales totaled about $4.27 billion, a 3.5% increase from $4.12 billion in 2012. In 2014, EMarketer predicts that e-commerce sales in rhe U.S. will grow 15.5% to total $304.1 billion, or 6.4% of total retail sales of $4.73 billion.

Staples has partnered with 3D Systems, a leading provider of 3D content-to-print solutions, to pilot 3D printing services in two stores in New York and Los Angeles.

Each store features an immersive 3D printing experience center that lets consumers and small businesses create personalized products and use 3D printing hardware. Customers can also bring in their own 3D print-ready files to have them printed.

Tokyo – Uniqlo opens new stores in Berlin, and in three U.S. locations on Friday, April 11. The 2,700-sq.-ft., three-story Berlin store is located on the Tauentzienstrasse shopping boulevard and is Uniqlo’s first German store.

The Berlin store is also the largest Uniqlo store in Europe and features revolving mannequins wearing origami headdresses and LED ticker-tapes listing all the cities where Uniqlo has stores around the world.

The way people shop has completely changed over the past five years. A large part of this change in behavior has been driven by online access to information. Shoppers now have easy access to more product information than ever before. Yet as the modern buying experience has changed dramatically, the in-store experience at most retailers has remained frozen in time. In particular, most sales associates do not have tools at their disposal that might allow them to keep up with the information-empowered shoppers they now serve.
 

Boston – Email remarketing to online customers who visit e-commerce sites but do not make a purchase can significantly boost conversion and revenue rates for online retailers. According to a new report from the SeeWhy Conversion Academy analyzing 80 Demandware-based e-commerce sites, “The ROI of Email Remarketing for E-commerce and Brands,” on average, 97% of visitors to e-commerce sites don’t make a purchase.