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Omnichannel

  • Community of commerce innovators set to gather in Las Vegas

    The forces of disruption influencing so much of retail have finally arrived at one of the industry’s most tradition-bound segments. Retail trade events have changed little the past 20 years, but a new event called Shoptalk (May 16-18) is reimagining every aspect of the concept. Event co-founder and chairman Anil Aggarwal spoke with Retailing Today about Shoptalk, what it is, what it isn’t and how he plans to create a community of commerce innovators.

    RT: What is Shoptalk?

  • Tech Guest Viewpoint: SMS Marketing Tips from Walmart

    If you want to improve your SMS marketing, you should take a look at Walmart; they’ve got some dynamite strategies. Walmart’s SMS offerings are broad, yet each either solves a problem or reduces a pain point traditionally associated with in-store shopping.

    In-Store Product Info via SMS
    Walmart has developed an SMS-based system called Simple Text that allows mobile users to send a text to a phone number posted in-store to receive product location and information.

  • Regional grocer offers the personal touch

    Niemann Foods, a 100-plus-store independent supermarket chain headquartered in Quincy, Illinois, is individually engaging customers wherever they are.

  • Kohl's to dip its toes into outlet stores, smaller formats

    Kohl's plans to make a lot of interesting moves this year with new formats and underperforming stores after the company reported another lackluster quarter of financial results.

    For the fourth quarter ended Jan. 30, Kohl's said same store sales rose 0.4%. Total sales rose only 0.8% as unseasonably warm weather hurt sales of cold-weather goods. Revenue totaled $6.39 billion, up 0.8% from a year ago. Net income was $296 million, down 20%. Earnings per share for the quarter came in at $1.58, down from $1.83 a year ago.

  • Wayfair shrinks net loss in Q4

    Boston-based online home furnishings retailer Wayfair Inc. managed to shrink its net loss in the fourth quarter of fiscal 2015 while other financial results soared.

    Wayfair reported net loss of $15.49 million, down from $72.55 million in the same quarter a year earlier. Growth in cost of goods sold, operating expenses and other costs did not match the rate of revenue growth. Net revenue increased 81% to $739.79 million, from $408.62 million.

  • Sales slowdown at Best Buy to continue?

    Softness in the mobile phone category continues to hinder growth at Best Buy Co., which reported a drop in same-store sales in the fourth quarter and continued online strength.

    For the fiscal quarter ended Jan. 30, the electronics retailer reported a decline in same-store sales of 1.7%. Specifically, sales of mobile devices and computing devices fell 6.8% in the United States. The category accounts for 43% of the company's total U.S. revenue.

  • PwC: Mobile shoppers in U.S. aren’t buying

    U.S. consumers are willing to use mobile devices during the shopping process, but not so much at the end.

    According to a new study of 23,000 global consumers (including U.S. shoppers) from PwC, “Total Retail 2016,” only 22% of U.S. consumers make a mobile purchase at least monthly and only 26% say mobile will become a main purchasing tool for them in the future. Deloitte cites the lack of widespread tools to make mobile purchasing easier, such as buy buttons, currently available in the U.S.

  • The new face of mobile payment

    An emerging consumer demographic is showing strong support for an emerging trend in transactions.

    A new GfK study of 1,000 U.S. consumers shows that Generation Z (ages 18 to 24) is twice as likely to make a mobile payment as the total population. Smartphones, tablets, and other mobile devices account for just 3% of all transactions in the U.S. – but 7% among Gen Z.

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