Omnichannel

While high bounce and exit rates can be frustrating to online retailers, nothing irks them more than seeing a high percentage of abandoned carts.

You were “this close” to making the sale. But somewhere along the sales journey, the shopper got frustrated or lost interest and left. Why? Chances are it was because you, the retailer, didn’t do enough to keep the customer engaged and motivated to complete the sale.

‘But people love our website!’ you say. ‘Shoppers adore our clothes!’ ‘What more do we need to do?’

A leading payment card issuer and the world’s largest discount retailer are both launching efforts to reduce how long customers have to wait to check out with EMV-compliant payment cards.

Visa Inc. is rolling out a technology enhancement designed to optimize EMV chip card processing and speed up checkout times. The new solution, called Quick Chip for EMV, streamlines the processing of chip card transactions to enable customers to dip and remove their EMV chip card from the terminal, typically in two seconds or less, without waiting for the transaction to be finalized.

eBay Enterprise has completed its merger with Innotrac Corp., creating a new, private company called Radial that provides technology and related services for online retailers, including payments, fulfillment, logistics and customer service.

Sterling Partners, the Innovac parent company which purchased eBay Enterprise in November 2015, had previously announced the two companies would be combined.

Footwear retailer DSW is one of the first retailers to deploy technology from the new provider, using it to support all facets of its omnichannel commerce effort.

CVS Health is teaming up with a Bay Area startup to offer consumers in-store pick-up at their neighborhood CVS for digital purchases.

Consumers who want free two-day shipping of their Amazon.com orders but don’t want to make an upfront commitment have a new option.

Amazon is now making Prime membership available to U.S. customers on a month-by-month basis for $10.99 per month. Previously, Prime had only been available for $99 per year, which breaks down to $8.25 per month.

Retailers will have a new friction-free way to convert shoppers into buyers this holiday season as Google expects buy button functionality piloted last year to be broadly available by the fourth quarter.