Data & Analytics

The love affair between retailers and loyalty programs is in serious distress. Several major retailers have cut or reduced their loyalty programs and more are considering a trial separation. Customers seem to be shrugging off the change for now. As long as they’re getting the discounts, it’s easier for them to not have to carry and swipe their cards or give their phone numbers at checkout.

Having laid a foundation of access, transparency and trust since arriving at Walmart U.S. four years ago, chief merchandising and marketing officer Duncan Mac Naughton’s top priority these days is leveraging joint business planning processes with up to 300 key suppliers to tap new growth opportunities.

Gander Mountain has promoted Mike Owens to the position of president and COO. Owens was the company’s EVP and COO since joining in 2009.
 
“This is an exciting time for Gander Mountain, and we are very optimistic about our future,” said chairman of the board and CEO David Pratt, who has overseen a sizeable expansion in the past 18 months. “In Mike we have a true leader in driving further growth and success for Gander Mountain across our network of stores. I offer my personal congratulations to Mike on a well-deserved promotion.”

Blue Nile, a leading online retailer of diamonds and fine jewelry, experienced its sixth consecutive quarter of double digit growth.

Net sales increased 10.1% to $98.9 million for the third quarter, compared to $89.8 million for the year-ago quarter.

Ask six senior merchandising executives from Walmart and Sam’s Club what keeps them up at night and be prepared for an interesting collection of answers relating to key competitors and assorted challenges.

That’s what Scott Huff, SVP/GMM of consumable at Walmart did this week during a panel discussion with six Walmart and Sam’s Club VP/DMMs during the Emerging Trends in Retail Conference organized by the Center for Retailing Excellence in the Sam M. Walton College of Business at the University of Arkansas.

Grocer Harris Teeter credited its pricing and promotional strategies for driving unit sales and customer visits, which led to increased net and same-store sales for fiscal 2013.

For fiscal 2013, sales rose 3.8% to $4.71 billion from $4.54 billion in the year-ago period. Same-store sales for the year increased 2.23%.

Bank holding company Green Dot and Walmart have expanded the line of MoneyCard branded reloadable prepaid debit cards to include six new card types.

Prior to the latest agreement, Green Dot offered three version of prepaid debit products at 4,100 Walmart stores.

Publix credited its customer service for helping fuel third-quarter sale sales of $7 billion, a 5.6% increase from last year’s $6.7 billion. Comparable-store sales for the third quarter of 2013 increased 4.1%.

The company reported net earnings for the quarter of $359.9 million, a decrease of 2.3% from $368.4 million in 2012. Earnings per share for the third quarter decreased to $0.46 for 2013, down from $0.47 per share in 2012.