Data & Analytics

Mooresville, N.C. Lowe's CEO Robert Niblock hammered on the concepts of customer service and value during the company's 2010 Analyst & Investor Conference yesterday in Mooresville.

"At the core of our mission is the belief that we can grow by focusing on opportunities we have with existing customers," said Niblock, who added that the company must adapt to continue to be successful. 

By Andy Monshaw, [email protected]

Today's consumers are more informed, influential and decisive than ever before. They demand more from their retailers, both face-to-face and virtually. Those retailers that don’t get it right, risk losing not only their business, but also their endorsement -- with friends, family, and a whole host of online followers. Small to midsize retailers, especially, feel the pressure to find new ways to forge lasting relationships with customers.

San Bernardino, Calif.  -- Stater Bros. has been recognized as a 2010 WRAP (Waste Reduction Awards Program) Winner by the California Department of Resources Recycling and Recovery (CalRecycle). Among the supermarket operator’s accomplishments: a “green waste” composting program that turns organic waste from its 167 locations into compost that is sold to area farmers

Ann Arbor, Mich. -- Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season. Customer satisfaction with online retailers on Cyber Monday was the same this year as last, 73.1 on the American Customer Satisfaction Index's 100-point scale. However, satisfaction throughout the 2010 Thanksgiving holiday week and weekend was higher this year than in 2009, which bodes well for retailers hoping to see increasing holiday revenues.

Washington, D.C. -- Columbia, S.C.-based Edens & Avant said Tuesday that its mixed-use development Mosaic, located in Washington, D.C., has achieved Silver Certification as a LEED (Leadership in Energy and Environmental Design) for Neighborhood Development Plan.