Data & Analytics

Columbus, Ohio -- Big Lots on Friday posted a lower-than expected quarterly profit, and the company cut its outlook for the crucial holiday quarter, in the face of strong competition and aggressive promotions from rivals.

The chain said profit for the quarter ended Oct. 30 fell 42% to $17.7 million, from $30.3 million a year earlier, when the company's earnings included a 10-cents-a-share benefit from real estate transactions. Net sales in the latest quarter rose 2% to $1.06 billion as same-store sales rose 0.7%.

New York City -- Walgreens on Friday reported that its same-store sales rose 3.2% in November. The drugstore operator’s total sales rose 8.6% to $5.83 billion. (Duane Reade stores, acquired in April 2010, contributed 2.8% points to the total sales increase for the month. But those stores are not included in the same-store sales report.)

Meanwhile, Rite Aid Corp. reported that its November same-store sales fell 1.3% due to the introduction of new generic drugs and a decline in prescriptions resulting partly from a milder flu season.

New York City -- The Labor Department’s November report indicated that retailers didn't hire as many new workers during the month as they traditionally do at this time of year, according to the Wall Street Journal.

The report showed retailers are extending hours of existing workers and some may have hired earlier this year than usual.

By David King, fulcrm.com

For many retailers, the “best customer” search has been an ineffective venture where the results haven’t warranted the time or expense, despite a host of different efforts. But this tantalizing target keeps pulling dollars out of budgets, dollars that could be spent on creating a more realistic and profitable approach to customers -- one that considers customers’ shifting behaviors and value.