Data & Analytics

New York City -- Express announced the enhanced option to shop and purchase its entire product line via the brand's Facebook page, which now includes over 837,000 friends. All inventory and pricing is consistent with web and mobile sites and updated seamlessly in real time. The page provides a new product zoom technology, secure check out and was developed internally by Express' e-commerce operations team lead by Jim Wright, senior VP CRM and e-commerce.

Kansas City, Mo. -- Einstein Noah Restaurant Group announces partnership with Service Management Group, a leading customer analytics agency focused on loyalty and service improvement, to increase customer loyalty and drive same-store sales.

Through this partnership Service Management will identify new business opportunities through customer analyses that integrate guest experience metrics with transaction data and Einstein restaurant attributes.

New York City -- Americans are placing an even greater premium on quality customer service this year, with 70% willing to spend an average of 13% more with companies they believe provide excellent customer service, according to the American Express Global Customer Service Barometer. This is up from 2010, when 58% said they would spend an average of 9% more for great service.

SAN BERNARDINO, Calif. — Stater Bros. announced that three of its supermarkets have received the Environmental Protection Agency's GreenChill Award.

The regional chain said that the stores, all located in Southern California, earned the Gold Award from the EPA, the second-highest award offered by the agency to businesses that use refrigerants that do not harm the earth's ozone layer.

LAKELAND, Fla. -- Strong earnings and sales growth in the first quarter helped drive up Publix's stock price.

Publix’s sales for the first quarter of 2011 were $6.8 billion, a 4.4% increase from last year’s $6.5 billion. Comparable-store sales for the first quarter of 2011 increased 2.8%.

Net earnings for the first quarter of 2011 were $398.2 million, compared with $364.4 million in 2010, an increase of 9.3%. Earnings per share for the first quarter increased to 51 cents for 2011, up from 47 cents per share in 2010.

BELLEVUE, Wash. — Supervalu customers that cash in their coins at in-store Coinstar kiosks can do so for free when they select the Supervalu gift card option, Coinstar announced.

The no-fee option will be available in about 1,000 stores that operate under the Supervalu banner, including such chains as Acme, Albertsons, Jewel-Osco and more, by next month.

Supervalu and Coinstar began their collaboration on the gift card project last January in approximately 78 Albertsons stores located in Washington and Oregon.

Vienna, Va. -- Golfsmith announced it will open its first metro Washington, D.C., location in Tysons Corner, Va., this June. The new location is part of an aggressive growth strategy for the company.

Golfsmith’s stores offer an interactive experience, and customers are encouraged to test out clubs and gear inside the store before purchasing. They can also use one of the four custom-fitting studios to test drive new clubs. The company also offers free custom club fitting services.

New York City -- Foot Locker has unveiled upgraded mobile commerce sites for each of its athletic footwear retail banners -- Foot Locker, Lady Foot Locker, Kids Foot Locker, Footaction, Champs Sports and CCS -- with added functionality and enhancements to provide customers with a seamless and optimal cross channel experience.

In addition, the company is introducing mobile sites for its Lady Foot Locker, Kids Foot Locker, and Footaction retail divisions.