Data & Analytics

Walnut Creek, Calif. – While the percentage of retailers who think they know about their customers is rising, fewer retailers think they are proficient in using that knowledge for marketing purposes. According to a new study from RSR Research, “Retail Marketing 2013: Organizational Drift,” 36% of retail marketers said their customer loyalty program is a foundational element of their marketing strategy in 2013, compared to 32% last year.

Charlotte, N.C. — Rite Aid Corporation has selected AMTdirect’s real estate software solution to manage its portfolio of more than 5,800 locations. AMTdirect’s integrated platform will help Rite Aid define and implement its real estate strategy by consolidating data, streamlining key business processes and informing decision-makers at all levels.

Chico, Calif. – Online home improvement retailer Build.com is using Adobe Marketing Cloud as the cornerstone of its digital marketing strategies, diving deeper into visitor data to better understand what they are looking for, how they navigate online, where they are coming from, and what drives purchase decisions.

Amsterdam, Netherlands – Staples Europe has launched a new Staples.es website aimed at helping small businesses locate and purchase products.

The site has a new look and feel and offers many new features to improve the overall shopping experience including personalized shopping with product recommendations based on customer preferences, an updated search engine and filtering tools, streamlined reordering for frequently used products, and quick checkout with a mini-cart that designed to ease inserting coupons, saving addresses and reviewing orders.

Cincinnati – David B. Dillon will step down as CEO of The Kroger Co. effective Jan. 1, 2014. Dillon, 62, is a 37-year Kroger veteran who has been serving as CEO since 2003; he will remain chairman of the board.

Redwood Shores, Calif. – Cross-channel experiences are vital to customer experience. Recent customer experience studies of retail executives — by Oracle Corp. and Tata Consultancy Services — show that to 50% and 47% of respondents, respectively, cross-channel experiences are vital to providing overall customer experience.

By Jeff Wakefield, Verifone

Mobility. It is such a broad concept, meaning different things to merchants and consumers. Mobile acceptance, mobile payments, mobile POS, mobile shopping – each plays a distinct part in the overall mobile experience and each has different risks and rewards.

Within this larger mobile arena, the security of the mobile payment device offers the greatest risk for both merchants and consumers alike.

West Chester, Pa. – QVC has promoted John Cowan to the position of senior VP, information technology global services. Cowan was most recently VP global systems & initiatives.

Since joining in QVC in 1994, Cowan has held positions of increasing responsibility, including VP, business strategy and technology integration, and VP of business technology. He also played a key role in the start-up of QVC in Germany and Japan, and recently assisted QVC Italy in deploying a new systems release in September 2012.