Data & Analytics

St. Petersburg, Fla. -- HSN announced Monday it has acquired lifestyle brand Chasing Fireflies. Terms of the transaction weren’t disclosed.

The purchase, which was made through the multichannel retailer’s Cornerstone Brands segment, will accelerate HSN’s move into content-driven lifestyle businesses.

Ann Arbor, Mich. -- A study released Tuesday by customer feedback management firm CFI Group found that social media may be blunting the impact of negative word-of-mouth.

According to the findings of its annual Call Center Satisfaction Index, CFI Group said that social media commentary after a call center experience can have a counter-intuitive impact.

Providence, R.I. -- Verizon said Tuesday it has officially opened its first tri-lingual FiOS retail store, where employees are ready to serve customers in English, Spanish, and Portuguese. The store is located in Providence, R.I.

“Having employees in our store who speak Spanish and Portuguese will enhance the experience for our customers," Susan Retta, VP marketing for Verizon, said.

Employees at the new Verizon FiOS store will be able to help FiOS customers with questions about their FiOS Internet, TV and voice service.

COLUMBUS, Ohio — Consumers have a new incentive to shop at Express, with the launch of Express Next, a new points-based loyalty program open to all Express customers throughout the United States. It replaces the previous loyalty program that was only available to Express Credit Card holders, and is designed to meet the Express shopper's habits both in-store and online, as well as reward brand interaction via social media.

HOUSTON — Specialty apparel and accessories retailer Charming Charlie has appointed four retail executives as part of the ongoing development of the company’s internal structure and another step in its ongoing national expansion, including the opening of 60 retail locations in 2012.

NEW YORK — Saks Inc. has selected Oracle's retail merchandising, planning and optimization applications and the Oracle e-business suite 12.1 to help integrate business operations and improve margins and profitability across all channels.

The implementation is part of a business-wide initiative by Saks to establish a modern, flexible and scalable IT platform that will provide finance, human resources, merchandising, commerce and store operations teams with real-time, mobile access to sales, inventory and performance data they require.

SEATTLE — Recreational Equipment Inc. has promoted Bill Baumann and Brad Brown to SVP information technology, and e-commerce and direct sales respectively. In addition, Kathleen Peterson has been named VP REI Private Brands.

Redmond, Wash. -- REI (Recreational Equipment, Inc.) promoted Bill Baumann and Brad Brown to senior VP information technology, and e-commerce and direct sales respectively.

In addition, Kathleen Peterson has been named VP of REI Private Brands.

Miami -- Jones Lang LaSalle is enhancing the retail services it offers by adding boots on the ground in select local markets across the country, beginning with Florida. The firm will intensify its resources at the local level, leveraging its retail tenant solutions (RTS) capabilities – formerly known as Corporate Retail Solutions – to provide local market retail tenant representation services.

J.C. Penney is in the very beginning of its transformation. But the first component of the strategy — a new pricing model that jettisoned hundreds of promotions in favor a three-tier model — in already in place. And not surprisingly, experts are weighing in.