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Lowe's teams with Microsoft to improve customer service
Redmond, Wash. -- Microsoft said Wednesday that Lowe's Home Improvement is engaging its services to help improve customer service. The retailer will implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.
Office 365 will help Lowe’s improve customer service by providing collaboration tools to increase communication among its stores and employees.
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CVS Caremark names new CIO
Woonsocket, R.I. -- CVS Caremark has announced the appointment of Stephen Gold as chief information officer.
Gold, who joins CVS Caremark on July 9, will focus on bringing new and differentiating technology solutions to the company's retail and pharmacy benefit management businesses.
Gold joins CVS Caremark from Avaya, where he held the position of CIO. Prior to that, he served as the CIO and chief technology officer for the e-commerce solutions provider GSI Commerce.