Data & Analytics

Atlanta -- The “True Cost of Fraud” study by LexisNexis found that retailers incurred $2.70 in costs for every dollar in fraudulent transactions. The cost incorporates charge backs for merchandise, the fees and interest to financial institutions and payment processors as well as any replacement, redistribution or restocking fees incurred by a merchant.  

By Dr. Gary Edwards, [email protected]

Localization is the name of the game in multi-unit retail. Large retail chains offer consistency, scale and other benefits, but if the brand fails to deliver exceptional experiences to local consumers, it’s unlikely that the retailer will gain any real traction in today’s highly competitive retail marketplace.

Chicago -- A study released on Tuesday by BDO USA found that retailers are generally confident that year-end sales will top last year’s. According to the sixth-annual BDO Retail Compass Survey of CFOs, which examined the opinions of 100 leading retail CFOs nationwide, retailers are expecting a 4.5% increase in total 2012 sales.

New York -- The Deloitte Consumer Spending Index, released Tuesday, showed a drop in spending for the second month in a row.

The Index tracks consumer cash flow as an indicator of future consumer spending.

Menomonee Falls, Wis. -- Kohl’s Corp. said Tuesday it plans to hire more than 52,700 associates this holiday season, about a 10% increase over last year’s holiday hiring numbers.

Kohl’s said it anticipates hiring an average of 41 associates per store, a 4% increase over 2011, as well as 5,700 seasonal DC positions and more than 30 seasonal credit operations positions.

Hiring began this month, and most jobs will be filled by mid-November, said the retailer.

Deerfield, Ill. -- Walgreens announced Tuesday several senior-management shifts intended to capitalize on its new partnership with Swiss drugstore chain Alliance Boots.

CFO Wade Miquelon is assuming an expanded and global leadership role at Walgreens as executive VP/CFO and president, international, leading a newly named Value Creation Services and International Division.

Commerce, Calif. -- 99 Cents Only Stores said Tuesday it has leased 40 new compressed natural gas powered tractors from Ryder, which will replace diesel burning units with cleaner CNG rigs.

The move is expected to reduce the carbon footprint of the fleet and its CO2 emissions by up to 25%, said Eric Schiffer, CEO.  

The new CNG trucks will operate exclusively in the Southern California market, making store deliveries and picking up goods from vendors.

DEERFIELD, Ill. — Walgreens over the weekend officially launched its customer loyalty program, which since Sept. 6 has garnered more than 1 million customers during an online-only, early-enrollment period.

“Our loyalty program is distinctive,” stated Graham Atkinson, Walgreens SVP and chief customer experience officer. “This comprehensive rewards program is one of Walgreens largest and most important programs in company history."

Balance Rewards offers three key benefits, all customized for the consumer:

WOONSOCKET, R.I. — The CVS/pharmacy ExtraCare program, which boasts more than 70 million active members, now gives shoppers the ability to earn bigger rewards on most purchases during the peak fall and winter shopping season.

From Sept. 16 through Dec. 15, ExtraCare members can double their quarterly ExtraBucks Rewards by choosing to participate.

Brad Anderson was named to the board of LightHaus, a provider of shopper insights based on video analytics.