Data & Analytics

A Place for Everything
Irvine Co.'s The Market Place is too big for one city. It sprawls across two. Split in two by Jamboree Road, the southern half of the 120-store, 165-acre center resides in Irvine, Calif. The northern half is in Tustin.

The huge regional destination center combines open-air lifestyle retail with big-box retail. Nationally known value- and quality-driven store names offer apparel, books, electronics, fitness, groceries, home furnishings and decor, movie theaters, restaurants, various services, sporting goods, toys, and on and on.
Von Maur's March
Von Maur got its start like many of its department store peers: An immigrant with an American dream opened a downtown store, customers came, they shopped, the brand took hold and took off.

In the case of the midwestern upscale department store banner Von Maur, the dreamer was German immigrant J.H.C. Petersen, who opened a downtown storefront in Davenport, Iowa, in 1872. He and his sons grew the business and sold it nearly a half-century later to a partnership that included two Austrian brothers — C.J. and Cable von Maur, whose family gained full ownership by 1937.

Growing On All Fronts

Editor's Note: Chain Store Age's 24th annual survey of Fastest-Growing Managers measures new domestic and international third-party management and leasing contracts obtained during the preceding calendar year (2012).

Last year's numbers were such that we couldn't limit our annual Fastest-Growing third-party managers listing to a top five; a sixth was added because the contract totals were that close.
Upping the Ante

I visited my first Von Maur store in 1999, a decade after I relocated from southern boomtown Atlanta to Lincoln, Neb., a sleepy college town that only really wakes up on Husker football Saturdays. Today I am back home in Baton Rouge, La., still no bustling metropolis, but the food and football trump.
Focus On: Logistics

Urban Outfitters' store operations and visual teams are benefitting from a cutting-edge solution that provides upstream visibility with regard to store-delivery shipments and more robust tools with which to plan receiving the goods.

The application, StoreTrac from Philadelphia-based PCSTrac, is a Web-based inventory control and management application that delivers a store-level snapshot of shipments. It has been deployed across all the company's retail brands, a total of approximately 430 stores.
Labor Management: Automated Solutions Take Center Stage

Managing labor remains one of a retail company's biggest challenges — and most untapped opportunities. JDA Software's Scott Welty talks about workforce management trends with Chain Store Age.
What are some common mistakes retailers make when it comes to managing labor?
Making the Most of Facebook Home

According to Rick Chavie, VP of OmniCommerce at hybris Software in Atlanta, there are a few steps brands can take to make the most of Facebook Home.
"Give customers an incentive to activate push notifications through to Facebook," Chavie said. "You may not be able to get people to check your brand app regularly, but you indirectly feed it through Facebook Home."
Another way is to focus on time-of-day placement based on extrapolation of when customers tend to use your own app.
Finding a New Home

Social media giant Facebook is generating lots of buzz with the debut of its app launcher, Facebook Home, which turns existing Android smartphones into a Facebook-centric mobile device. (App launchers are applications that allow users to customize the home screen on their personal devices and add various other functionalities to it.)
Tips for Managing In-store Mobile Devices

Here are some recommendations from Alan Dabbiere, chairman of AirWatch, for in-store mobility management:
• For corporate-shared devices, retailers should take into consideration how to reconfigure devices when they transfer from one employee to another.
Keeping Track

The use of mobile devices by sales assistants and other associates presents retailers with new opportunities — and new challenges. Of the latter, one of the most critical has do with managing and maintaining the devices. According to one expert, the help desk can't be expected to do it all.

"Every device needs to be configured and supported and managed in some way," said Alan Dabbiere, chairman of AirWatch, a provider of mobile security and enterprise mobile management, in a presentation at the National Retail Federation Conference & Expo.
Focus on: Mobility

After a successful pilot, Best Buy Canada is expanding its use of fully integrated, enterprise mobile point (mPOS) solutions on its selling floor. The new, tablet-based technology has improved customer service, including reducing checkout times, and staff productivity.
Brand Value: Some Lose Their luster

One hundred and forty one billion dollars. That's the estimated brand value of Walmart, according to Interbrand's "Best Global Brands" report. The annual study ranks the 50 most valuable U.S. retail brands, along with the top store brands in countries around the world.