Data & Analytics

By Michael Zea, president and CEO, U.S., Aimia
 
Amid weaker-than-expected August retail sales, leading retailers are kick-starting their holiday shopping season by wooing existing shoppers through their customer loyalty programs. Retailers are increasing their investment in the traditional transaction-based loyalty efforts because of the proven success of rewarding customers for their purchases.
 

Dallas – The e-commerce model is still actively evolving in response to changes in the consumer marketplace and technology. David Llamas, former CIO of British department store Harrod’s and an independent executive advisor, described how e-commerce has changed and is still changing during a session at the SAP Retail Forum on Oct. 8.

“In 2007, new e-commerce models like private sales, deals, and mobile commerce emerged,” said Llamas. “They have five times faster growth than traditional e-commerce models.”

New York -- E-commerce solution-provider Borderfree said it has partnered with The Container Store to expand the chain’s international e-commerce reach in time for the holidays.

Previously only accessible to consumers in the U.S., and Canada, The Container Store’s online product offerings are now available to consumers in Australia, India, Mexico, Germany, France, Japan, Switzerland, Russia, and the U.K.

Thorofare, N.J. -- Checkpoint Systems announced that Family Dollar Stores has entered into a multi-year agreement that includes the deployment of Checkpoint's electronic article surveillance solutions in all of its existing and future stores.

The rollout in the chain's existing 7,900 stores is expected to be completed by December 2014.

New York -- Online mobile sales were strong in the third quarter as mobile percentage of online sales increased more than 60% year-over-year. Led by strong gains in home goods and department store, mobile traffic for U. S. retail overall reached almost 32% in the quarter, up more than 50% while online retail sales overall grew close to 10%.

San Bruno, Calif. -- Over 35% of respondents received no formal training, and 28% were asked to read a manual or a handbook, according to a recent study of retail store associates by Qumu, a provider of secure multimedia content management and delivery solutions. The survey also revealed that retail employees are looking for improved executive communication to provide them with a greater understanding of company strategy (57%), more connectedness to the company community (47%), and understanding of activity in other stores (46%).

Phoenix -- Rite Aid has renewed its sourcing partnership with Intesource, an e-sourcing provider in the retail, drugstore, grocery and restaurant industries.

Rite Aid has leveraged Intesource's e-sourcing technology since 2009. The partnership helped the chain secure significant savings  on both direct and indirect categories -- including snow plowing services -- and drove efficiencies across the entire supply chain.

Dallas – Increased one-to-one personalization and a growing global economy are two key “megatrends” that will help steer the future direction of retail, according to Dr. Chakib Bhoudry, executive VP of retail industry solutions for SAP. Bhoudry discussed these and other trends in his Oct. 8 keynote address, “Megatrends and the Future of Retailing,” at the SAP Retail Forum 2013 in Dallas.

Amazon has introduced a new service that streamlines how customers transact with online merchants. Login and Pay with Amazon allows customers of participating companies to go from browsing to buying in just a few clicks using their Amazon account information.

Rite Aid has decided to extend its sourcing partnership with Intesource, an e-sourcing provider in the retail, drugstore, grocery and restaurant industries.

Rite Aid has leveraged Intesource's e-sourcing technology since 2009. The partnership helped the chain secure significant savings on both direct and indirect categories — including snow plowing services — and drove efficiencies across the entire supply chain.