Data & Analytics

Bay Shore, N.Y. - One in three shoppers have walked out of a store without buying the goods they intended to because of a bad experience with a self-service checkout, according to a new survey from queue management company Tensator. With 84% of respondents admitting to needing staff assistance when using a self-service, nearly 60% of customers actually prefer using more traditional staffed checkouts, the company said.

Other survey findings include:

St. Louis – Famous Footwear free app for iPhone and Android. The new app offers shoppers instant access to savings they can earn through Famous Footwear’s Rewards program, as well as exclusive mobile discounts and offers. The app allows users to plan, shop and track their purchases, and redeem their Rewards points from their mobile device.

Rochester, N.Y. -- Kodak Alaris today unveiled the Kodak Photo Service, which opens the company's worldwide installed base of Kodak picture kiosks and printers to content providers, creating new revenue streams for both them and retailers.

Atlanta -- VeriFone Systems announced that Holiday Oil of West Valley, Utah, has completed a chain wide rollout of its in-store marketing solution, LiftRetail.

The solution uses POS-connected digital screens to engage each shopper with relevant offers and coupons. Additionally, it analyzes each item in a shopper’s basket in real-time to make the right offer to the right shopper at the right time. The result is a proven increase in sales, delighted shoppers, and empowered cashiers.
 

New York -- Thirty-One Gifts, one of America’s largest direct-selling companies, has chosen TXT Maple Lake to assist in managing its retail processes. Using TXT’s integrated retail planning solution, TXT will manage the whole spectrum of Thirty-One’s forecasting, merchandise, assortment and inventory management.

Advantage Sales & Marketing has acquired food brokerage company Tri-Venture Marketing to expand its national footprint and enhance its capabilities across a range of fresh categories.

Advantage, already one of the nation’s leading providers of sales, marketing and third party merchandising support services to retailers and suppliers, will operate the new business as Advantage Tri-Venture and maintain the firm’s existing headquarters in Lakeland, Fl., which coincidentally is the hometown of leading southeastern supermarket operator Publix.

Green Mountain Coffee Roasters has appointed Paul D. O’Brien as the company’s president of the Asia Pacific region, a newly created position. O’Brien will report to president and CEO Brian P. Kelley.

The appointment coincides with current president of international business development Gerard Geoffrion’s announcement that he plans to retire at the end of calendar 2014.

O’Brien joins GMCR from Sara Lee Corporation, where he served as managing director of the Kitchens of Sara Lee Pty., based in Australia, since Nov. 2010.

Famous Footwear has unveiled a free app for iPhone and Android that offers shoppers instant access to savings they can earn through Famous Footwear’s rewards program, as well as exclusive mobile discounts and offers. The app allows users to plan, shop and track their purchases, and redeem their rewards points from their mobile device.

Amazon.com has unveiled its 2013 holiday toy list which features, for the first time, top toy picks voted on by Amazon Mom fans and an enhanced Holiday Gift Finder that allows shoppers to filter by age, gender, interests, brands and price points.

Johnson & Johnson saw its growth initiatives pay off in the third quarter and increased its earnings guidance for 2013.

The company had sales of $17.6 billion for the quarter, an increase of 3.1% as compared to the third quarter of 2012. Operational results increased 4.7% and the negative impact of currency was 1.6%. Domestic sales increased 1.7%. International sales increased 4.2%, reflecting operational growth of 7.1% and a negative currency impact of 2.9%.