Data & Analytics

Mobile point of sale (mPOS) technology promises to continue to transform the customer’s shopping experience in 2014 and beyond. Gartner forecasts an mPOS market valued at $617 billion with 448 million users by the end of 2016, representing 42% annual growth.

Retail is one of several sectors poised to benefit from mPOS. With that in mind, here are five trends that every retailer needs to be aware of in the space.

New York -- Former Barnes & Noble executive Jamie Iannone has been appointed president and CEO of Samsclub.com in a restructuring that integrates Sam’s Club’s online business into the Walmart’s Global eCommerce business unit based in California. Previously, most of the warehouse club’s online business was run separately out of the retailer’s headquarters in Bentonville, Ark.

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San Jose, Calif. -- The full months of November and December 2013 suffered a brick-and-mortar customer traffic decline as compared to the same two months in 2012. According to new analysis from RetailNext, average sales decline remained at low single digits, which was aided by average growth in average transaction value (ATV) and a slightly positive 0.2% point increase in conversion.

New York -- From mobile devices to social media to 24/7 connectivity, it’s a brave new world for retail — and one that Chain Store Age will explore at its first-ever Customer Disruption event, May 7-9, 2014, at Sofitel Hotel, Redwood Shores, Calif., the Gateway to the Silicon Valley.

The H&M flagship in Times Square is designed for maximum visual impact and customer engagement. The 42,500-sq.-ft. store has an ultra-modern, high-tech look, with talking mannequins and a digital runway (customers walk the runway floor, which triggers cameras that project their images and video onto LED screens on the store façade). In the children’s department, an illuminated carousel adds to the fun.  

By Scott Jennings, director of market development, Retail & Services, QlikTech

Omni-channel is one of the most discussed (and debated) topics in the retail industry. Some proclaim that it is a total game changer, while others say it is simply the rebranding of a multi-channel strategy. I would argue the omni-channel concept is going to redefine the future of retail business intelligence.

Irving, Texas -- Revenues for the two-month 2013 holiday period at Zale Corporation dropped 2% to $556 million from $567 million in the same period the prior year. Zale said the decrease in revenues is primarily due to the net decrease of 91 stores compared to last year and a decline in the Canadian exchange rate, partially offset by 2% overall same-store sales growth including e-commerce sales.

Albany, N.Y. -- Total sales for the nine-week holiday 2013 period at Trans World Entertainment Corporation were $115 million compared to $128 million for the same period last year, a decrease of 10.2%. The company operated an average of 5% fewer stores during the nine-week period as compared to last year.

Same-store sales for the nine-week period ended Jan. 4, 2014 decreased 6%.

 

Houston – Francesca’s Holding Corporation expects sales for the fourth quarter of fiscal 2014 to be between $93 million and $95 million, including a mid-to-low-single-digit decrease in same-store sales. This compares to previous guidance provided on Dec. 5, 2013 of sales between $90 million and $95 million, including a decrease of 8% to 3% in same-store sales.

Neil P. Davis, CEO of Francesca’s cited strong holiday performance for the increase in guidance.