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Report: New York attorney general probes eBay, PayPal user agreements
San Jose, Calif. — The New York attorney general’s office has reportedly notified eBay Inc. and PayPal Inc. that their revised user agreements may raise issues related to consumer protection regulations. According to the New York Times, the concern regards both companies requiring permission to contact users by phone for reasons including offers and promotions, surveys and debt collection. -
Study: Retailers plan personalized, real-time in-store experience
Boston – The in-store customer experience is going to get a lot more personalized and timely. According to a new special report by Boston Retail Partners (BRP), “Real-time Retail – The New Retail Imperative,” by 2020 nearly two-thirds of retailers will identify a customer when they walk in the store via their smartphone. In addition, 76% of retailers plan to provide suggested selling based on a customer’s previous purchases within three years.
Other key findings gathered from recent BRP surveys include:

