Data & Analytics

Consumers know what they want: seamless shopping between online and offline. But they are worried about sharing the data that allows retailers to fully implement it.   

Sears Canada is losing another top executive who has been on the job for less than a year.   The retailer announced that Carrie Kirkman is leaving her role as president and chief merchant to transition to an “advisory role.” In a statement, the company said Kirkman had been “brought aboard to focus on strategic brand partner development,” and that new brands will debut this fall. Kirkman will reportedly leave her post after July 30.  

Simon Property Group reported a 5% drop in net income to $527 million for the second quarter, yet declared positive results based on other measures. Total portfolio net operating income, which tracks comparable property and new property growth, grew 7.4% over second quarter 2015 and growth in comparable funds from operations rose 9.1%.   The Simon board declared a 6.5% increase in its stock dividend for the quarter and raised its guidance for full-year 2016 net income to be within a range of $6.04 to $6.12 per diluted share.

Supervalu Inc. on Wednesday lower-than-expected profit for the first quarter amid ongoing efforts to spin off its Save-A-Lot division.   The supermarket operator reported a profit a profit of $46 million for the quarter, down from $61 million, in the year-ago period. Adjusted for charges related to the potential separation of Save-A-Lot and other factors, earnings declined to $53 million from $65 million last year.   Supervalu’s net revenue fell 3.9% to $5.20 billion.  

While a new report from CBRE extols the traffic-building virtues of Pokemon GO for retail locations designated as “gyms” or “stops,” it concludes that virtual and augmented reality will have a more immediate impact on lease-signings than product purchases.   

The recent growth of the Internet of Things (IoT) has brought the elusive concept of “frictionless retail” closer than ever before. By digitizing business processes through connecting smart devices and sensors at the network’s edge and applying advanced analytics, retailers can reduce or eliminate points of friction that negatively impact customer experience, sales or operational efficiency.   

Sephora continues to innovate to drive mobile growth.   The retailer announced it is deploying two new interactive tools as part of a campaign to relaunch its private-label brand, Sephora Collection.  

Five specialty retailers are deploying a cross-border shipping solution to make it easier for international customers to buy from their sites.   The retailers — Evolue, Kathy Kuo Home, The Land of Nod, The New York Times Store and Soludos — are expanding their online reach through the Pitney Bowes Borderfree solution. The technology and cross-border shipping services enable global shoppers to simply and conveniently buy items online in over 70 currencies from more than 220 countries and territories.  

Online retailers who hope to sell their goods to British consumers should take heed when it comes to listing the price.   A survey by online translation agency revealed that 80% of the British consumer public refuses to buy from websites that do not post their prices in British pounds.  

The largest specialty pet supplies retailer in North America is launching a digital initiative to become more customer-focused — and data-driven.    PetSmart has selected Cognizant’s customer data foundation initiative to utilize master and analytics-driven demographic, behavioral, interactional and transactional data to create custom profiles of pets and "pet parents" who visit PetSmart at its stores, online and through its mobile app.