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Data & Analytics

  • Gordman’s Stores swings to profit in Q1

    Omaha, Neb. – Gordman’s Stores Inc. swung to net income of $400,000 in the first quarter of fiscal 2015 from net loss of $700,000 in the same period the prior year. Improved control of store, corporate and insurance expenses, as well the paydown of a loan, helped push Gordman’s into the black.
     

  • Williams-Sonoma exceeds expectations with Q1 results

    San Francisco – Williams-Sonoma Inc. exceeded Wall Street expectations with earnings and sales in the fiscal 2015 first quarter. From the same period the previous year, net income declined 3% to $44.79 million from $46.16 million.

    Increases in cost of goods sold and selling, general and administrative (SG&A) expenses helped reduce net income. Net revenues rose 6% to $1.03 billion from $973.33 million. The West Elm banner had particularly strong sales growth.

  • Bareburger enlists Buxton to find new markets

    Astoria, N.Y. – Bareburger has signed up to use Buxton's Scout platform to identify the best market opportunities for growth in the U.S. and Canada. Buxton's custom analytic solutions will allow Bareburger to quantify growth potential and select the best sites for new locations.

  • Amazon partners with Auburn University on new RFID Lab

    Seattle - Auburn University's new RFID Lab held its grand opening May 21, during which Amazon.com announced a joint project with the university to explore the business case for the implementation of RFID within the Amazon supply chain. Amazon has utilized RFID technology in its fulfillment centers, where customer orders are picked from shelves, moved on conveyers and loaded onto trucks for rapid shipping and delivery.

  • Dollar Tree to sell 330 Family Dollar stores; misses on Q1 results

    Chesapeake, Va. – Dollar Tree Inc. plans to sell about 330 Family Dollar stores to obtain Federal Trade Commission (FTC) approval of its pending $8.5 billion acquisition of Family Dollar Stores.  

    The company has not identified the buyer, the sale amount or which stores will be closed. The 330 Family Dollar stores represent about $45.5 million in operating income, according to Dollar Tree. Dollar Tree expects the Family Dollar purchase to go through in July 2015.

  • Kirkland’s tops Street; will open 35-40 stores

    Nashville, Tenn. – Kirkland’s Inc. topped Wall Street predictions for earnings and sales in the first quarter of fiscal 2015. Net income increased 23% to $2.53 million, from $2.05 million a year earlier.

    Growth in cost of sales and operating expenses lagged the rate of revenue growth, boosting net income. Net sales rose 9% to $118.31 million, from $108.25 million. Same store sales, including e-commerce sales, grew 3%.

  • Best Buy beats Street with Q1 profits, sales

    Minneapolis – Domestic demand for large-screen TVs and mobile phones helped Best Buy Co Inc. beat Wall Street projections for profits and sales in the first quarter of fiscal 2016. Net earnings fell 72% to $129 million from $461 million a year earlier, largely due to corporate restructuring charges.

  • Study: Live chat satisfies customer service needs

    San Francisco - Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels. According to findings of the quarterly Zendesk Benchmark report, customers using live chat for customer service are satisfied 92% of the time.

    The average benchmark for live chat across all geographies and industries is 62 chat conversations a month; first response time of one minute 36 seconds on average; and customer satisfaction of 92%.

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