-
Conversocial tallies consumer complaint social media scorecard for U.S. retailers
NEW YORK — The ways in which the largest U.S. retail brands address the needs of their customers on Facebook and Twitter were unveiled last week in a white paper — Safeway and Sears topped charts; Costco, Kmart, Kroger and Walmart were found wanting, according to Conversocial, a software company that develops social media tools.
-
RadioShack campaign garners social media award
Fort Worth, Texas -- A holiday social media program has earned RadioShack top honors in a national media award event.
The retailer’s 2010 holiday social media program, supported by imc2 as RadioShack's social media agency, won in its category at the Fifth Annual Forrester Groundswell Awards.