Confident businesses use these customer experience solutionsA new survey reveals significant differences between companies with confidence in their customer experience and those lacking it. Exclusive Q&A: Xiaodi Zhang, VP of seller experience at eBayeBay sees a lot of potential value in e-commerce for small retailers. Consumer confidence declines in February amid signs of spending pullback Consumers are worried about what the future will bring. Amazon makes big telco moves including T-Mobile partnership Amazon’s hosted cloud division is looking to become a major provider of 5G telco services. Consumer sentiment at 13-month high Lowering inflation helped give a boost to consumer sentiment in early February. Amazon eliminates shopping user experience research team The Amazon Shopping organization has laid off its entire user experience research staff. How to Improve the Reverse Logistics Process for Better Outcomes The ever-growing popularity of online shopping has also dramatically increased the number of returns retailers need to mitigate. ChatGPT is coming – what it means for your enterprise A new artificial intelligence (AI) platform holds the potential to transform retail. Survey: Retailers fail to meet online customer search expectations There is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering. How does AI affect customer behavior? A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots. January online grocery sales: Mass stores continue to make gains over grocers Consumers are losing interest in one method of receiving online grocery orders. Supply chain executives are meeting these challenges with innovation Increasingly, supply chain leaders are turning to leading-edge technology to overcome issues. First Previous 41 42 43 44 45 Next Last
