Predictive Analytics

Redwood Shores, Calif. -- Oracle announced that it has taken another step toward helping companies handle peak online volumes of traffic and transactions with the news that its ATG Web Commerce platform has improved performance by 300% on Oracle Exalogic and the Oracle Exadata database machine when compared with systems similar in size and configuration.

The performance gains were achieved during multiple benchmarking tests.

Fort Worth, Texas -- Rug Doctor said that it has chosen customer analytics firm Buxton to assist with the company’s customer relationship management strategy.

Armonk, N.Y. -- An IBM analytics-based forecast released Thursday expects that sales of home furnishings in the United States will shoot higher in the second quarter, with in-store sales increasing nearly 8% to $23.2 billion and online sales increasing 28.4%.

Combined in-store and online sales of home furnishings are expected to grow 16.6% in the second quarter.

PHILADELPHIA — Pep Boys sales were up in the fourth quarter, but were earnings were down on merger costs and other expenses. The company reported that sales for the thirteen weeks ended Jan. 28 increased by $27.9 million, or 5.9%, to $505.3 million from $477.4 million for the thirteen weeks ended Jan. 29, 2011. Comparable sales increased slightly (0.8%) and consisted of a decrease of 0.1% in comparable service revenue and an increase of 1% in comparable merchandise sales.

Ann Arbor, Mich. -- A study released Tuesday by customer feedback management firm CFI Group found that social media may be blunting the impact of negative word-of-mouth.

According to the findings of its annual Call Center Satisfaction Index, CFI Group said that social media commentary after a call center experience can have a counter-intuitive impact.

New York -- Saks Inc. has selected Oracle's retail merchandising, planning and optimization applications and the Oracle e-business suite 12.1 to help integrate business operations and improve margins and profitability across all channels.

The implementation is part of a business-wide initiative by Saks to establish a modern, flexible and scalable IT platform that will provide finance, human resources, merchandising, commerce and store operations teams with real-time, mobile access to sales, inventory and performance data they require.

New York -- Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.

According to "The ROI of Customer Experience" study, a $1 billion U.S. company can generate between $141 million and $382 million over three years if it makes a modest improvement in the customer experience it delivers.

New York -- The Conference Board said Tuesday that its Consumer Confidence Index pulled back slightly in March, to 70.2, down from 71.6 in February.

"Consumer Confidence pulled back slightly in March, after rising sharply in February,” said Lynn Franco, director of The Conference Board Consumer Research Center. “The moderate decline was due solely to a less favorable short-term outlook, while consumers’ assessment of current conditions, on the other hand, continued to improve.”

Pittsburgh -- Lucas Systems, a provider of voice directed warehouse applications, announced that The Container Store has installed Jennifer VoicePlus for voice picking in the retailer’s Dallas- area, 1.1 million-sq.-ft. distribution center.

Chicago -- Fraud prevention and risk management solution-provider Accertify announced Tuesday that online motorcycle outfitter Motorcycle Superstore has deployed Accertify’s Chargeback Management Solution and seen an overall lift in chargeback win rates of 62%.